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Old Jul 9, 2003, 9:01 AM   #1
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Default 630ps paper feed problem

I just got the 630ps and love the print quality. Unfortuately, I get the message "No paper or paper not properly placed." almost every other print I make. There is paper and it's properly placed. Has anyone else had this problem?

I've noticed that the metal plate at the front of the paper tray does not have any type of spring (to push the paper up) as it does in many other printers I've worked with. Should that plate be pushing the paper up?

Thanks.
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Old Jul 10, 2003, 9:00 AM   #2
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Have you downloaded the latest ROM updates and driver updates from the HiTi site.
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Old Jul 14, 2003, 1:44 PM   #3
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Hi jedminster,

Please make sure the paper inside the tray is set properly and the paper tray is pushing all the way in to the printer. The metal plate in the paper tray will be lift up by the lifter in the printer.

Let me know if you still have the loading paper problem.

Sincerely,
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