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Old Dec 18, 2008, 8:06 AM   #1
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Hi everyone. I need some help and advice. I've been using Adobe Elements 4.0 for a few years now and never had any problems with it. But at the moment I'm having a problem with slide shows I'm making.
When I try to burn to disc the completed slide show, after 3/4 minutes the pictures freeze and everything stops. I've tried over and over again but it happens every time. I've made lots of slide shows before without this happening. HELP PLEASE. :?
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Old Dec 18, 2008, 8:19 PM   #2
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Owiseone, you might get more (and better) answers if you post this in the Editors (Photoshop, etc.) section.

Some basics: Did you install any software just before the problem started? If so, and it won't cause you undue inconvenience, uninstall the program and see if that makes any difference. Sometimes a change in the computing environment (new programs, drivers, Windows updates, etc.) can cause problems.

Run a full anti-virus and anti-spyware sweep of your computer and fix any problems encountered.

If your computing environment hasn't changed and you don't have a malware problem, try using Windows System Restore feature to take your computer back to a time before the problem existed. If you have no idea when you last used Elements for a successful slideshow, that might be a problem with using System Restore as the restore points are identified by date.

If you see any error messages accompanying the freezes, write them down and check with Microsoft and/or Adobe to try to find out what they mean and how to resolve the error.

It might be easier to just uninstall Elements and then reinstall it. This often fixes weird software problems. This can be your first, or last resort. Regardless, I would still run the anti-virus and anti-spyware sweeps. If some sort of malware is causing your problems, reinstalling Elements back into a compromised environment probably won't fix things.

I hope you resolve the problem easily!

Grant
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Old Dec 19, 2008, 2:44 PM   #3
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I've moved this thread to our Editors (Photoshop, etc.) Forum for you.

JimC

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Old Dec 20, 2008, 10:56 AM   #4
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I haven't used Elements for slide shows, so I may not be the best person to answer, but I'll jump in anyway.

Has anything changed since your last successful use ? Camera - disc burner - type of disc? How about software updates?

If using windows, you should have Task manager pre-loaded to your task bar. Use CTRL-ALT-DEL or right-click on the taskbar and select Task Manager from the menu. Set it to processes tab and minimize. you should have an icon on your taskbar with a grren grid showing processor use. When your slideshow hangs, double-click the icon and it will bring up the task manager window. Look at which process is using all the processor power, then switch to the 'Performance' tab and check your cache and virtual memory settings. These things should give an idea of why the hang-up is happening.

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