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Old Nov 11, 2004, 9:54 AM   #1
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I am unable to open the Help menu within either Photoshop CS or Elements. Clicking on it has no reaction at all. If I go into the program files on the Hard drive and open Adobe I can then open all the Help files by clicking the icons. I know that they are there in the computer but are not available to open in the actual Adobe application where they are needed. Please can someone help and point out where I have gone wrong and give me the solution. I really would be very grateful. Many thanks

Barry Levers:?
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Old Nov 11, 2004, 10:02 AM   #2
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This is just one thing you might try and see if it helps.

Reset the Preferences as You Launch

You've probably heard the best way to fix many common problems in Photoshop is to delete the Preferences. Rather than struggling to find the preference file and delete it, instead, quit Photoshop and then re-launch it, holding down Command-Option-Shift (PC: Control-Alt-Shift). You'll be asked if you want to delete the preferences. Click OK and all your settings will revert back to the original "out of the box" defaults.


It couldn't hurt to try and see if it helps.





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Old Nov 11, 2004, 11:53 AM   #3
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Thanks for the advice Doc, but it was no Help, ha ha. I have now sorted the problem,with the help of my dear wife Ann, who is a bit more computer literate than I am! My computer wanted to open the files in WORD which Adobe does not recognise. I have now changed it so that the files open in HTLM, & the problems solved.:?
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Old Nov 11, 2004, 7:07 PM   #4
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Oh good, well im glad you got the problem fixed. :-)
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