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Old Apr 21, 2009, 5:48 PM   #1
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Join Date: Mar 2009
Posts: 138

I tried to upgrade to firmware 2402 and it seems to have killed my camcorder. It was saying updating, then said Update Failed. Camcorder froze so had to take battery out to reset, unfortunately the camcorder never came back up. Must have partially wrote in the new firmware when it crapped out and now has no firmware at all I guess. Wondering what the turnaround time is if you've ever experienced their tech support. Thanks.
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Old Apr 21, 2009, 7:24 PM   #2
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Join Date: Jul 2005
Location: NYC NY
Posts: 9,617

I am very sorry to hear this.

1. regestered cam, email support. recieved firmware, you will be under a warranty. if outside you have voided the warranty. Biggest reason why Aiptek holds back on giving fw out.

2 flashing must be done via ac adapter, wit ha full battery, even though it takes 2 minutes tops.

3. proven dec 2008 that fw can be removed during flash, andnot crash, but not lossed power.

If you have a open ticket with Aiptek about firmware you have nothingto worry about, it's the way you go about it.

Time varies. closer to California faster, but 2-3 weeks be the estimated time.

again truely sorry in hearing this FISHY
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