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Old Dec 9, 2005, 10:33 AM   #1
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I set up a new Dimage Scan Dual IV. It worked fine when I tested it by scanning two slide. A few days later, it will not accept the film holder. The error message says, "Error=5, set holder properly." I reinstalled the software, tried to open via Photoshop as suggested by a member, but continue to get the same message.

Konica's online help is lacking but I sent them a email describing the problem. Has anyone else encountered this? Thanks.

Update - Turned out to be a mechnical problem. Minolta's telephone tech support was very responsive and they repaired the scanner very quickly! It's good to see them stand behind their products so well.

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