Go Back   Steve's Digicams Forums > Digital Cameras (Point and Shoot) > Konica Minolta

Thread Tools Search this Thread
Old Jun 26, 2007, 3:53 AM   #1
Junior Member
Join Date: Jun 2007
Posts: 2

A few weeks ago my 7Hi contracted the ubiquitous CCD failure disease. Given the age of the camera I was hesitant to request "free" service from Sony to correct the problem. However I forged ahead using the Sony Service web site for the entire transaction.

Long story short, total turnaround time-including shipping-was less than 2 weeks and Sony picked up the shipping both directions. If I didn't know any better, I'd swear they peeled the SN sticker off my old 7Hi and fixed it to a brand new camera because I don't think it looked this good when brand new. The EVF image is sharper than ever before and tele macro shots are crystal clear. All at no charge.

I'm not particularly interested in the "who knew what and when" issues of the CCD failures. However, this level of customer service is almost unheard of in today's "sell it and forget it" approach to marketing.

Many thanks to the folks at Sony.
trainguy01 is offline   Reply With Quote
Sponsored Links

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

All times are GMT -5. The time now is 1:03 PM.