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Nov 6, 2009, 5:09 PM
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#1 |
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Member
Join Date: Apr 2005
Posts: 36
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Spyder2Pro not supported by Windows 7
I just got official word from customer support at Datacolor today (Nov 6, 2009) that they would not be supporting Windows 7 with their popular legacy Spyder2Pro product.
I'm hoping this post saves others the frustration of trying to find software / drivers that work with Windows 7. As for me, I need a new calibration tool - but I'll never spend another penny with Datacolor/Spyder. 
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Nov 7, 2009, 10:28 AM
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#2 |
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Junior Member
Join Date: Aug 2009
Location: Michigan
Posts: 22
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If you have a Vista driver for it, it may work under win7, my Eye-one display2 works under Win7 64 with Vista 64 driver.
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Nov 7, 2009, 10:20 PM
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#3 |
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Junior Member
Join Date: Nov 2009
Posts: 1
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No dice. The USB driver will still work, but the software itself will not interact with the new Windows 7 graphics routines. I got the same word back from customer support. They will give you downgraded software (Spyder2express) which does work with Windows 7 or they will offer a 20% discount to by a Spyder3 series product from their online store (which coincidentally equals the same price you would pay at B&H or Adorama without a discount).
Very poor treatment to loyal customers and a good way to make sure I buy the X Rite tool when it comes time to replace my Spyder2. |
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Nov 11, 2009, 12:59 PM
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#4 |
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Junior Member
Join Date: Nov 2009
Posts: 1
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same trouble with spyder3express
Hi,
The USB driver will still work, but the software itself will not interact with the new Windows 7 graphics routines. So many hours lost... Impossible to make run spyder2express under seven so I bought a new sensor, spyder3express and guess what...same problem ! Sorry for my English... Help welcome Posted On: 05 Nov 2009 09:25 PM Here is my sad story...: -------------------------------------------------------------------------- Datacolor Ticket Ticket ID: TCB-619657 Department: Level 2 Support Status: Open Priority: High Created On: 05 Nov 2009 09:25 PM Last Update: 11 Nov 2009 10:37 AM ------ Sir, I got an error message just after the sensor Spyder2Express completed reading Grey samples. " Sorry, there was a problem calculating the correction curve for Display.Error-2 (Gamma CPP 886). After clicking OK the sensor verifies the colour temprature. Removed the sensor from the display.There is no change in the colours when I click the before and after switch on the screen. The profile loads fine after booting. No trouble with XP or Vista SP Best regards. Sébastien MICHEL Posted On: 07 Nov 2009 07:00 AM -------------------------------------------------------------------------------- Any idea ? I do not find any answer on the Internet. Could you help me please. Regards. Dean Zulich Posted On: 07 Nov 2009 08:08 PM -------------------------------------------------------------------------------- I am sorry to inform you that we have replaced the Spyder 2 with newer Spyder3-Product line around two years ago and Spyder 2 is officially not compatible with Windows 7. If you are interested in purchasing a new device, I could offer you a 20% discount when you order it via our online shop (depending on your location). That said, I have heard on certain cases where it was possible to run 2 Express under 7, only thing I could suggest is removing the software, re-starting and re-installing from our downloads section on our site, under support. Best regards, Dean Zulic Datacolor, USA Sébastien MICHEL Posted On: 08 Nov 2009 08:00 AM -------------------------------------------------------------------------------- Sir, Thank you for your answer... Could you confirm that Spyder3 will run at 100% under Seven ...? I have spent three days to try to calibrate my screen with my Spyder2 under seven without success…(with your software and with ColorEyes Display.) Regards. Sébastien MICHEL Posted On: 08 Nov 2009 08:10 AM -------------------------------------------------------------------------------- Sir, So , I have bought a new device… I hope it will run under 7….! Regards. From: Sébastien MICHEL Sent: dimanche 8 novembre 2009 08:47 To: 'support@dcs-support.net' Subject: RE: [SUPPORT #TCB-619657]: Windows 7 issue Importance: High Sir, Thank you for your answer... Could you confirm that Spyder3 will run at 100% under Seven ...? I have spent three days to try to calibrate my screen with my Spyder2 under seven without success…(with your software and with ColorEyes Display.) Regards. Sébastien MICHEL Posted On: 08 Nov 2009 06:57 PM -------------------------------------------------------------------------------- Sebastien - all of he Spyder 3 devices will indeed run under 7, Best regards,  Dean Zulic Datacolor, USA Sébastien MICHEL Posted On: 09 Nov 2009 08:50 AM -------------------------------------------------------------------------------- Dean, I hope so... I will give you feedback about your Spyder3. It is very strange that my spyder2 sensor run under XPsp3 and Vistasp2 (I have try both this afternoon...to test my sensor hardware) and not under Seven....Four days of pain...I have done many (so many) tests to understand what is going on... malfunction completely obtuse and I know what I am talking about...! Thanks for your support. Sorry for my English. Best regards. Sébastien MICHEL Posted On: 09 Nov 2009 07:35 PM -------------------------------------------------------------------------------- Officially none of the Spyder 2 products is supported under Windows 7 Sebastien; we encourage upgrade to the Spyder 3 as the technology has changed so quickly that we had to produce new sensor about 2 years ago that is compatible with all todays displays - that is all. I did hear of people able to run 2 Express under Windows 7 but am not familiar with details, Best regards, Dean Zulic Datacolor, USA Sébastien MICHEL Posted On: 10 Nov 2009 09:00 PM -------------------------------------------------------------------------------- So...! I try my new spyder3 under XP : no trouble, everything is fine. I try under Seven : nothing...your software Spyder3Express 4.0 does not see my sensor... ColorEyesDisplay Pro find my sensor but crash before the end of the process... What is going on please...? Everything is like with my spyder2express... Please help ! Posted On: 10 Nov 2009 09:59 PM Sébastien MICHEL Posted On: 10 Nov 2009 10:00 PM -------------------------------------------------------------------------------- I try spyder3express under Vista sp too... No trouble but impossible with Seven. Help. MICHEL Posted On: 11 Nov 2009 08:46 AM -------------------------------------------------------------------------------- I try everything possible to run Spyder2 and Spyder3express under Seven WITHOUT success... My sensor Spyder3 is not recognized by DataColor Software under Seven (Spyder is wrong vendor, error spyder3.ccp 147 65545 (0x10009)) I try on one of my laptop under XP sp3 - Everything is fine I try on another laptop under Vista sp2 - Everything is fine Seven ----> IMPOSSIBLE...! I am very disappointed. You told me : "Sebastien - all of he Spyder 3 devices will indeed run under 7, Best regards, Dean Zulic Datacolor, USA " I loose one week to try to get it run...I spend some money to buy a new sensor without success... WHAT IS GOING ON ? Help welcome...! MICHEL Posted On: 11 Nov 2009 10:37 AM -------------------------------------------------------------------------------- another error message !!!! |
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Nov 17, 2009, 8:10 AM
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#5 | |
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Junior Member
Join Date: Dec 2004
Posts: 1
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Quote:
 But there is a good piece of news: Coloreyes support win seven and recognize the spyder 2 among others. Time to dissociate hardware from software, I would say... 
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Nov 18, 2009, 1:10 AM
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#6 |
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Senior Member
Join Date: Mar 2005
Location: Extreme Northeastern Vermont, USA
Posts: 1,725
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Haven't used win7 yet, but does in not have a compatibility mode, as with XP and Vista? If so, has anyone tried running their spyder in this mode?
brian |
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