Steve'sDigicams

manattee scrubber · Feb 25, 2013, 2:41 PM

Nikon received my D 600 body for the second time with severe oil spots on the sensor on Jan. 14, 2013. It took 11 days for it to go from arrival to log-in at repair. It is now a full month later, 31 days since it arrived at repair and 42 days since Nikon received the camera. Around Jan 28 th, my case was taken over by Mr. David Dentry, Senior General Manager of Customer Service. Why, I don't know, and what that means, I don't know either. Customer service is in Philadelphia, but repair is in Melville, N.Y., why, I don't know that either. Since then I have e-mailed Nikon 3 times as to the status of my D600 body, no response. I have called customer service 3 times, both staffers and supervisors swore they would get back to me regarding the status of my repair, no one has. Looking up the Nikon Corporate menu, the only people I could contact is Technical Support, or Customer Service, back to square one. As of this moment I am totally in the dark. Professionalism and diligent customer service like this from Nikon repair like needs to be shouted out from every photographic forum out there. If you are in a quandry as to whether to buy a new Can or Nikon camera, let this e-mail be the tipping point

eharrim · Feb 25, 2013, 6:14 PM

Although I have no complaints with my Nikon you might find that going outside Nikon gets you quicker response than calling them. I find that bad press gets quick response from manufacturers. In this case you might try a complaint to Consumer affairs or some other agency that may get their attention. The saying goes, the squeaky wheel gets the grease.
Eric

deadshot · Feb 26, 2013, 7:53 AM

I'm very sorry to hear of your problem with Nikon USA but I'm glad to tell you that Nikon UK is very good. My last camera repair on my D5000 only took just over a week from when I posted it to receiving it back.
So it must be Nikon USA not Nikons policy in general.
Anyway good luck and make as much of a nuisance as possible.

Wingman · Feb 27, 2013, 11:26 AM

Very dissapointing to hear. I've been contemplating moving up to a FF (D600), but accounts such as this is serving as a major deterrent. You might want to send evidence of your problems with Nikon USA to Nikon Japan at http://www.nikon.com/about/info/group/index.htm

Let us know about any progress (if any).

Jehan

Feb 25, 2013, 2:41 PM	#1
manattee scrubber Junior Member Join Date: Feb 2013 Posts: 1	Nikon Dis-Service No-Repair Nikon received my D 600 body for the second time with severe oil spots on the sensor on Jan. 14, 2013. It took 11 days for it to go from arrival to log-in at repair. It is now a full month later, 31 days since it arrived at repair and 42 days since Nikon received the camera. Around Jan 28 th, my case was taken over by Mr. David Dentry, Senior General Manager of Customer Service. Why, I don't know, and what that means, I don't know either. Customer service is in Philadelphia, but repair is in Melville, N.Y., why, I don't know that either. Since then I have e-mailed Nikon 3 times as to the status of my D600 body, no response. I have called customer service 3 times, both staffers and supervisors swore they would get back to me regarding the status of my repair, no one has. Looking up the Nikon Corporate menu, the only people I could contact is Technical Support, or Customer Service, back to square one. As of this moment I am totally in the dark. Professionalism and diligent customer service like this from Nikon repair like needs to be shouted out from every photographic forum out there. If you are in a quandry as to whether to buy a new Can or Nikon camera, let this e-mail be the tipping point

Feb 26, 2013, 7:53 AM	#3
deadshot Senior Member Join Date: Apr 2006 Location: Hertfordshire UK Posts: 616	I'm very sorry to hear of your problem with Nikon USA but I'm glad to tell you that Nikon UK is very good. My last camera repair on my D5000 only took just over a week from when I posted it to receiving it back. So it must be Nikon USA not Nikons policy in general. Anyway good luck and make as much of a nuisance as possible. __________________ D5100 +18-200mVR Nikkor lens. SB400 Flash, ML-L3 Remote. Holster + Shoulder Bag. Tevion Flexible short tripod. Gorillapod SLR Zoom + BH1 ball head Panasonic FZ 7. + SLR Gorillapod

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Feb 25, 2013, 6:14 PM	#2
eharrim Senior Member Join Date: Jul 2007 Posts: 722	Although I have no complaints with my Nikon you might find that going outside Nikon gets you quicker response than calling them. I find that bad press gets quick response from manufacturers. In this case you might try a complaint to Consumer affairs or some other agency that may get their attention. The saying goes, the squeaky wheel gets the grease. Eric

Feb 27, 2013, 11:26 AM	#4
Wingman Senior Member Join Date: Dec 2003 Location: Hebron, Kentucky (northern Kentucky/Greater Cincinnati):KCVG Posts: 3,985	Very dissapointing to hear. I've been contemplating moving up to a FF (D600), but accounts such as this is serving as a major deterrent. You might want to send evidence of your problems with Nikon USA to Nikon Japan at http://www.nikon.com/about/info/group/index.htm Let us know about any progress (if any). Jehan