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Old Dec 19, 2004, 3:15 AM   #1
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My i860 is seven months old. I've beenhappy with it until now. The printer is outputting all CMY and the dye K at once no matter what color it's supposed to be printing -- everything comes out as a monochrome brown. The nozzle check shows each nozzle printing properly on the right-hand side, but the bars on the left (that surround the "6C, 6M, 6Y, 6K") are brown with very slight differences in hue -- the 6K is noticeably darker for instance. I have downloaded and installed the latest driver and uninstalled/reinstalled the printer. Any answers out there?
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Old Dec 21, 2004, 4:24 AM   #2
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strange! Are the cartridges empty. Remove the cartridges and check if ink has spilled.

Other than this, I cant think of anything except call canon and have the printer replaced since its still under warranty.
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Old Dec 21, 2004, 1:19 PM   #3
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I'm having a similar problem with my 2-yr old I950. In NON-greyscale (i.e. greyscale printing preferences box NOT checked), it's fine.

However, greyscale seems to always be yellow/green. In fact, my yellow cartridge ran out and I haven't printed anything except for b/w for the last few months.

It seems to depend on whether I have draft vs. custom for fast-print b/w text. Auto vs. manual color also seems to change things.

What's strange about my problem is like every 10th row of text WILL print pure b/w. It can't be the driver since it wouldn't be consistent. IOW, printing the same page over and over shows the SAME b/w every 10th row pattern.

I've opened a problem with Canon but they're running me thru nozzle check, head alignment, etc. which all come out PERFECT.

JL
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Old Dec 21, 2004, 1:34 PM   #4
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I checked for spillage and to see if the pads under the carts showed only the proper color and not some mixture -- nothing.


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Old Dec 21, 2004, 1:35 PM   #5
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I find the greyscale problem very interesting -- essentially my printer is putting out greyscale but using all colors except pigment black to do it. Canon has me checking cartridges, cleaning, etc. as well.
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Old Dec 22, 2004, 12:11 PM   #6
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CCBC wrote:
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I find the greyscale problem very interesting -- essentially my printer is putting out greyscale but using all colors except pigment black to do it. Canon has me checking cartridges, cleaning, etc. as well.
I was ALSO told by Canonthat greyscale will use all colors EXCEPT black. That's sounds crazy. The reason for greyscale, I thought, was so that you would only have to replace black cartridges.

Interesting in that my yellow cart. was completely empty and when I printed greyscale (b/w MSWord document) it came out blue-tinged. Maybe they are right about using all colors for greyscale.

JL




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Old Dec 22, 2004, 12:51 PM   #7
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Maybe they are right about using all colors for greyscale.
I don't know. It's been a while since I purposely printed in greyscale but, IIRC,I did so in order to conserve color ink. Anyway, what I have now looks more like brownscale.



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Old Dec 24, 2004, 12:28 PM   #8
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Okay, I have the answer -- from Canon! They suggested I check and see if a photo ink cart had sneaked into the printer. Lo and behold, a photo cyan cart (BCI-6PC instead of BC!-6C) had been installed. Changing it cleared up the problem. I don't understand why this works (photo ink must be a very different density but why it printed the way it did is a mystery to me). Thanks, everyone, who tried to help.
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