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Old Feb 23, 2006, 5:21 AM   #1
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My ip5000 keeps telling me that I have a paper jam. I have checked all the paper paths and can find no "paper jam". I cannot print or even reset the printer because it keeps reporting a paper jam. Has anyone had this problem and how did you fix it? (frustrated:twisted
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Old Feb 25, 2006, 1:30 PM   #2
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Have you rebooted your computer after receiving jam message?

I was geting a "5100" (i think) error after a very new (1 or 2 day install of a ip5000) and rebooting seems to have cleared up the problem.
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Old Feb 25, 2006, 2:37 PM   #3
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I had something similar happen to me with a ip4000. I got a paper jam error message when I went to print,
examinded all the paper paths, and found absolutely nothing wrong. I tried to power down the printer and it refused to power down--just kept stupidly blinking at me. So I unplugged the printer from the house current, waited about a minute, and replugged it into the house current. Then I turned the printer on with its on switch.
At which point the printer rapidly grabbed one piece of paper from the back tray, fed it through without printing anything, and the error message went away. Have had no problems since.

But if any can shed any light on why this happens, I would sure like to know
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Old Feb 26, 2006, 9:38 AM   #4
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Thanks for the advice. Yes I did re-boot. I also turned the printer off andunplugged it to no avail. Each time it comes on it thinks there is a paper jam!
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Old Feb 26, 2006, 12:23 PM   #5
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To Fred W.,

Since your problem is evidently much more serious, I would recommend calling Canon.
If your printer is still in warranty you should get free phone support. If its not in warranty, Canon still does have free tech support via e-mail. ---just look on the Canon web site.

And very carefully examine all your paper paths for any stuck anything--you might even try removing your cartridges and turning the printer upside down. But try Canon first.
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Old Feb 26, 2006, 7:54 PM   #6
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I had a similar problem with my iP4000 and found a tiny piece of paper in one of the gears.
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