Complaints can be made to [email protected]
Well they have 24/7 support, I Am sure tey'll ask you to send in for a repair.
I never had that issue with vertical lines, at low levels, some even said at day time.
I now no longer have issues of igh pitch sound with older firmware. am aware if I need arcsoft TMI. i have to reflash firmware
So maybe your last option is to reflas, kodak says yes to reflashing at instructions, but no when you have the cam in hand, what gives?
there are ways around but you void warranty