I think the moderators are doing a great job. I've left boards where they became something akin to the Gestapo and I didn't much like it.
When someone asks a question it is everyone's choice to answer or ignore it. Or to suggest there is a recent topic that covers their question – hopefully with a little kindness.
I've tried to find recent topics I know are there and have had trouble finding it with the search function. I doubt many more people read the forum guide than carefully read the terms and conditions of their new software.
It would probably be a big help if a member kept a list of threads that do a good job on common questions so they can just link them. Since I'm too lazy to do that I wouldn't suggest it to anyone else.