Steve'sDigicams

JJ56 · Feb 12, 2007, 10:54 PM

Hey everyone, I have a big problem.
I just received my new S3IS and it doesn't work. When i turn it on i get an error message that says "lens error, restart camera". Every time i turn it off and then on, i keep getting this message.
I bought it new from ebay from an american dealer, i am located in Canada.
Does anyone know if I'm covered under warranty as a Canadian?

Needless to say i am very disappointed, i was so eager to using my new camera.

What can i do, anyne else experienced this kind of message and is there a quck solution to it or do i have to take it in for repairs?

thanks for the help.

Data · Feb 13, 2007, 9:18 AM

did you contact the seller?

I would send it back to him and have him refund my money.

if it came withwarranty it should say us and canada on the warranty card.

lancepauls · Feb 23, 2007, 10:10 PM

JJ56,

I have also experienced this error message many times. It started right out of the box but only under certain conditions. I have been using the camera but I get the error message sometimes when there is low light or I use the zoom slowly. I figure I'll have to send it back

I can't help you with the warranty question. Maybe the ebay person will help you out.

lancepauls

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Feb 12, 2007, 10:54 PM	#1
JJ56 Junior Member Join Date: Feb 2007 Posts: 1	Hey everyone, I have a big problem. I just received my new S3IS and it doesn't work. When i turn it on i get an error message that says "lens error, restart camera". Every time i turn it off and then on, i keep getting this message. I bought it new from ebay from an american dealer, i am located in Canada. Does anyone know if I'm covered under warranty as a Canadian? Needless to say i am very disappointed, i was so eager to using my new camera. What can i do, anyne else experienced this kind of message and is there a quck solution to it or do i have to take it in for repairs? thanks for the help.

Feb 13, 2007, 9:18 AM	#2
Data Member Join Date: Jan 2007 Location: South Florida Posts: 31	did you contact the seller? I would send it back to him and have him refund my money. if it came withwarranty it should say us and canada on the warranty card.

Feb 23, 2007, 10:10 PM	#3
lancepauls Junior Member Join Date: Feb 2007 Posts: 1	JJ56, I have also experienced this error message many times. It started right out of the box but only under certain conditions. I have been using the camera but I get the error message sometimes when there is low light or I use the zoom slowly. I figure I'll have to send it back I can't help you with the warranty question. Maybe the ebay person will help you out. lancepauls