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Old Mar 9, 2006, 2:38 PM   #1
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We hooked the camera up for the first time and was able to retrieve the pictures using windows exlporer--but now we cant access the camera at all.

If we restart the computer the icon shows up but the computer will not access the camera.

Any ideas on how we can fix this? is it a compatibillity issue with XP?
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Old Mar 10, 2006, 2:07 AM   #2
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Try thisif youuse zoombrowser , camera window.

Go to start-Run and type " services.msc " and click ok.

Check if "Canon Camera Access Library 8"start up type is automatic.If not thendouble click on it and change to automatic.

Scroll down and do the same with " SSDP Discovery Service " and " WIA (Windows Image Acquisition) "

Restart computer and try to plug in the camera to the computer again.

I have a program called Tune uputilities 2006installed in my computer and when i used it to tune up the system then the program changes this values, and camerawindowstopped towork after that.

This will probably help you with your zoombrowser and camerawindows problem.

My english is not so good so i hope you understood this.

//The man from "The land of the midnight sun"
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Old Jun 7, 2006, 3:16 AM   #3
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Just posting to confirm that there is indeed a compatibility problem between the software 'TuneUp Utilities 2006' (and probably also previous versions) and Canon Camera Window. TuneUp System Optimizer (part of the TuneUp Utilities package) will recommend the option to 'disable Universal Plug and Play (UPnP)' as a potential security risk. If you follow this recommendation then the Windows SSDP Service is disabled. This prevents Canon Camera Window from working.
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Old Jun 7, 2006, 1:13 PM   #4
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The best solution is to get a card reader and download your pictures with it. It is much faster, and you don't have to worry if your battery is charged enough.
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