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Old Feb 27, 2004, 9:20 PM   #1
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Default My canon 10d problems and how canon handled it, any thoughts

I won't raise the old by now question of whether the 10d has AF focus problems, because my did. I was happy with my old D60 and purchased the 10d after my D60 was stolen. I found that many of my 10d pictures were much to soft. I did every thing like adjusting to a single focus point, trying different metering modes, etc but the pictures were consistantly lousy. I sent some samples to canon and they checked the focus points and found they were dead on the subject and the camera did not shake when I took the pictures. After they reviewed the pictures they asked me to send the lens and camera in for service. It took about 8 days to repaire my new 10d and now it takes very sharp pictures. Canon said they Adjusted the AF Focus, Upgraded the firmware to 2.01 and cleaned the sensor.

What makes me mad is that Canon refused to compensate me for the $70 in shipping and did nothing to help ease my frustation with a 2 month old 10d with a 16-35L series lense that never worked properly out of the box. Canon knows they have a wide spread problem with the 10d but yet refuses to help people like my self caught in this rotten situation by no fault of their own. I guess the photo community can decide if spending $3,000 for a camera and lense deserves another $70 shipping charge plus the loss of your new camera for 8 days just so you can get good pictures.

I Would love to here your opinions or other canon experiences.
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Old Feb 28, 2004, 12:48 PM   #2
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8 day turn around time is really fast. For my gear it took 3 weeks. A free sensor clean is pretty cool, that is an expensive thing to have done.

Yes, it would be better if their equipment simply worked. But all in all I don't think you got really bad service.

Barthold
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Old Feb 28, 2004, 4:05 PM   #3
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Quote:
Originally Posted by barthold
8 day turn around time is really fast. For my gear it took 3 weeks. A free sensor clean is pretty cool, that is an expensive thing to have done.

Yes, it would be better if their equipment simply worked. But all in all I don't think you got really bad service.

Barthold
You are right the service was not bad, just I should have never been put in that sitution to begin with. It also cost me close to 100 bucks just to fix a problem that I did not cause. But I am happy to have a camera that works now...
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Old Feb 28, 2004, 4:37 PM   #4
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Did you take the camera to an authorized Canon dealer or did you deal with Canon directly?

It is unrealistic to think that a company that mass produces products will not have some products that require service, particularly electronics.

I have never heard of a company that will reimburse any postal expenses you incur. Generally, you should address shipping before hand, not afterwards. In most (but not all) cases during warranty period, you can go through an authorized dealer and will not incur shipping charges or, in many cases, you can negotiate with the company to provide a postage paid shipping label. I have never dealt with Canon for repairs, so I don't know their policies with regards to this.
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Old Feb 28, 2004, 10:01 PM   #5
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I just wanted to chime in and reiterate the fact that many times if you take your camera to an authorized service center, even though they donít do the service onsite, they will often arrange for and take care of the shipping.

At least in my limited experience with electronics needing service.
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