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Old May 20, 2005, 6:18 AM   #1
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Hi all, forgive me (a Pana user) dropping into your forum, Steve has posted the following on the news page which I thought you might want to read.

Regards Woody

Lexar Issues Customer Advisory Regarding Canon Cameras
Lexar Media Inc. and Canon Inc. posted customer advisories on May 19, 2005 to all Canon EOS-1Ds Mark II, EOS-1D Mark II, EOS 20D, and EOS Digital Rebel XT / EOS 350D Digital / EOS Kiss Digital N camera customers using Lexar Professional 80x CompactFlash cards. The advisory alerts customers to lost image occurrences reported by both companies.
Canon and Lexar both extensively test their products prior to release to ensure compatibility across product lines. In this instance, both companies investigated the occurrences and were able to identify the problem only through extreme testing. The first identified lost image condition was found to be with all memory cards. The second identified lost image condition was found to be rare and specific to the listed cameras when used with Lexar CompactFlash cards.
To ensure compatibility, Lexar will offer a firmware update for Lexar Professional 80x CompactFlash cards to customers who experience a problem with the Canon cameras listed. Similarly, Canon will offer a camera firmware update to address issues unrelated to a specific card make. Both companies have communicated their efforts to provide firmware updates to customers by May 31, 2005 as both companies continue to investigate.
Lexar customers wishing to update their firmware can call Lexar Professional Support at (510) 413-1233 or visit Lexar on-line at www.lexar.com/support. Lexar's firmware update will only address failures when using Lexar Professional 80x CompactFlash cards with the Canon cameras listed.

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Old May 20, 2005, 8:23 AM   #2
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ukwoody wrote:
Quote:
Hi all, forgive me (a Pana user) dropping into your forum, Steve has posted the following on the news page which I thought you might want to read.

As a Canon 20D owner who uses Lexar 80x cards, thank you very much for bringing this to our attention!

I've not noticed having this problem as yet, but I will be keen to get the mentioned firmware patch once it is available.
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Old May 20, 2005, 4:29 PM   #3
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Thanks for that, ukwoody.

I have the 1Gb Lexar 80x CF card in my Rebel XT and I noticed whenever I took around 100 shots, one of the images will become corrupted, and I thought I purchased a faulty card. I was ready to exchange the card...

But this is good news. Now I await for the firmware update.
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Old May 21, 2005, 8:47 PM   #4
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the problem only seems to happen if you try to review you images while the camera is writing to the flash card.

i have a 2Gb 80x lexar pro in my 350D and i have not had a problem.

a fireware update from canon is due by the end of the month

rob B
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Old May 22, 2005, 3:30 AM   #5
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I have same card as Rob, and I usually review while card is writing, and I have shot in various modes (including RAW + jpg) and I have not experienced a problem. But now I upgraded to Sandisk Extreme III, it is much faster. But I certainly appreciate the heads up from ukwoody, and I will get the patch when available.
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Old May 23, 2005, 9:16 PM   #6
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Thanks for the heads up! Luckily I haven't experienced lost photos with my Lexar 80X 2gb CF card paired with the Canon 20D. But I want the firmware updates anyway just in case!
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Old May 24, 2005, 2:14 AM   #7
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Glad to be of help guys

Woody
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Old May 31, 2005, 5:09 PM   #8
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Hi,

I've noticed an update to the EOS 1D Mk2, it's now at version 1.2.2. It reads:-

This firmware update (version 1.2.2) includes the following additional functons and improvements:

1. When pressing the DISPLAY button immediately after shooting, the LCD monitor would turn completely white, the camera would hang, and the images in the buffer memory would be lost. Countermeasures for this issue have been incorporated into this update.
2. Errata in the German and Russian language displays have been corrected.

Anyone know if fix 1 is to fix the 80x problem?

Carl.
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Old Jun 1, 2005, 8:22 AM   #9
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This is not for the 80x problem. The 80x card problem will be fixed by a firmware release from Lexar for the CF card itself, not for the camera. See below for details from Canon's site.

http://consumer.usa.canon.com/ir/con...;modelid=11154



May 20, 2005
Canon U.S.A.

We have received inquiries about the problem of images disappearing when using specific digital SLR cameras. As a result of our investigation, we found that the following two problems may occur. Please be advised of the details and countermeasures.

1. Disappearance of images within the camera's buffer memory
Affected Products: EOS-1Ds Mark II, EOS-1D Mark II
Problem:
Pressing the [DISPLAY] button immediately after shooting with the camera set to "RAW+JPEG (high image quality)" causes the LCD monitor to become entirely white and the camera to lock up, losing all the images in the buffer. This problem is caused by the firmware for these models and sometimes occurs regardless of the recording media used.
Countermeasure:
We are now making arrangements to release new camera firmware incorporating the correction of this problem by the end of May 2005. In the meantime, please be aware of the following when using these models.
  • Before pressing the [DISPLAY] button to check captured images, make sure the access lamp is off, indicating that files have been written to the media. [/*]
  • When this problem occurs, remove and re-install the battery to restore correct operation.
[/*]
2. Disappearance of images when using Lexar Compact Flash Cards
Affected Products (D-SLR): EOS-1Ds Mark II, EOS-1D Mark II, EOS 20D, EOS Digital Rebel XT / EOS 350D Digital / EOS Kiss Digital N
Affected Products (CF card):
Lexar Professional 80x-speed Compact Flash cards
Problem:
Captured images on some Lexar CompactFlash cards can be lost when used with the Canon cameras listed above. Working together, Lexar and Canon have investigated the cause and confirmed that the problem occurs in extremely rare instances when the products above are used together.
Countermeasure:
Lexar will offer a free firmware update incorporating the correction of this problem by the end of May 2005 for Lexar Professional Series 80x CompactFlash card customers using the affected Canon cameras.

Lexar customers can contact Lexar Professional Support in US at (+1) 510-413-1233, or in UK at (+44) 1483-522-947 or visit Lexar on-line at www.lexar.com/support.

We sincerely apologize for the inconvenience these issues have caused for you. We will make every effort in quality control to provide products that our customers can use with confidence. We appreciate your understanding in this matter.
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Old Jun 11, 2005, 5:09 PM   #10
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Has anyone gone through the RMA process and received a new card yet? How long did it take? I am a little unhappy that Lexar is charging $10 + shipping to Lexar for an advance exchange. You also won't get your own card back with either option. I feel I paid a premium for one of the fastest cards available and then have to pay again when it's found to be defective.
I realize $15 is nothing compared to the price of my camera/lenses/other equipment, but it feels like extortion when I'm paying to fix a defective item.

grumble...

mactek
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