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Old Jan 23, 2006, 9:11 AM   #1
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This is nothing to do with canon lenses (I do love them though). I had a third party lens that I never used and sold it on ebay at quite a reduced price. I sent it of well packed and protected to the buyer in good condition. I received an email today from the buyer saying she could not use it as the front part had kept falling off (never did this before to me and I have no Idea what it could be) and more or less accused me of selling it broken asit was too well packed to be broken in the mail. Being relatively new to Ebay, I don't know where I stand, she wants a refund (money Ive already spent). Does anyone on here know the rules for this? Stated in my Ebay details are the fact that I will be careful with all packing but give no refunds. Does my statement help my case? Should I offer to have her return the lensand offer her a reduced amount of refund? Should I suggest she look into repairing it and help her with the cost? HELP
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Old Jan 23, 2006, 10:19 AM   #2
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Could you copy and paste the exact text in your ebay description or could you just link to the auction page so we can take a look for ourselves?

What I would do as a seller depends a lot on whether I perceive the buyer as honest or not--does the buyer have lots of good feedback? Anything shady in their bidding behavior? Etc.
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Old Jan 23, 2006, 10:23 AM   #3
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heres the add



http://cgi.ebay.com.au/ws/eBayISAPI....%3AIT&rd=1
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Old Jan 23, 2006, 10:25 AM   #4
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I cant give her the money back right now as I usedit to have my 300D repaired after the mirror broke, was going to get another prosumer but changed my mind:roll:
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Old Jan 23, 2006, 10:48 AM   #5
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That's a tough one. Nothing in her feedback history suggests that she is a scammer (though it's also not very extensive feedback history), so if it were an option, I would probably take it back and refund her the money. I'd check it against the serial number to make sure it's the one I sent off and would make sure that it doesn't have any other damage that suggests that the buyer might have dropped it or anything.

As far as your language, it's also not quite clear. I would have clearly stated that the lens is sold "as is." Saying that it's like new and you'll package it carefully, but no refunds is just too ambiguous. As far as her legal rights, I'm not too familiar with what the law is in Australia.

For practical purposes, what recourse does she have? In the US, if she paid you via Paypal, she could give you he** via Paypal (filing a claim, their freezing your account, etc.). On the other hand, if she paid you via money order, it's probably already too late to stop payment on it.

You could offer to pay for the repair, but if you're taking it back she's unlikely to accept less than the full purchase price.

As you don't intend to take it back, I would just insist that you clearly stated "no refunds."

Sorry I can't be of more help.
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Old Jan 23, 2006, 7:50 PM   #6
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It is not really clear if the lens if damaged, or just does not work with her camera. If it is damaged and you sent it that way, then you should definitely refund her money. If if is damaged and it is something she did, then you are not responsible. If it is a warranty issue, let her fill out the enclosed warranty card and deal with it. As for shipping damage, that should have been evident on delivery and she could have made a claim with the carrier. Maybe if she sent you a picture of what is actually wrong with the lens it would help you to distiguish which of the above applies. But just because you say "no refunds" does not absolve you of the responsibilty of shipping a "like new" item. If she paid any method other than by check, she has recourse. Even by check, she probably can make an issue with Ebay, but she would have to prove her case, which might be difficult. It sounds like you want to do the right thing here. You can have her send the lens back to you at her expense, have it repaired if necessary and resell it on Ebay then give the proceeds to her...

H
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Old Jan 23, 2006, 8:02 PM   #7
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I have emailed her to send photos and explain what she is talking about as the lens was ok when I sent it. I am not in the position to refund her all the money and don't feel I should accept responsibility for an Item I sent that was Ok when i packed it. The reason she is demanding a refund is because I packed it so well and to her that means it could not have been damaged in transit. Seems silly to believe I would go to the trouble of packing an Item so well that was already broken, she could have asked for insurance but did not. Im waiting on her reply
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Old Jan 24, 2006, 12:40 AM   #8
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My wife bought me a item over ebay as a B-day gift and never received it. The lady said she sent it. But she was a scam specialist, we figured that out after reviewing her rating and reading some feedback from other people. My wife and her even got into some verbal nasty's with email. We kept on bothering her to give us our money back. In the 200-300 range. She changed her email and that was that. But.....we went to ebay and explained the whole story. Ebay gave us a refund to make things right. Nice of Ebay. So, what I think you should do is (and you seem legit) is email her one more time saying "sorry I sent it in perfect condition and somewhere along the trip to you something might of happened, I am not refunding your money. Any further questions you would have, you need to contact Ebay. Thank you very much". That's that! Her word against yours. Anybody that buys things through Ebay is taking a chance. Sadly but true. From what I'm hearing, I think you did send her a good lens, and something happened on the way there or she did something but wont admit it. Ebay's got the money, it wont make or break them. Maybe the same thing will happen for her as it did for us.

Good luck

Bill
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Old Jan 24, 2006, 1:07 AM   #9
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If the person has a positive reputation and it's¬* fairly obviuous they're not trying to scam you, the honorable thing is to refund the money.¬* If you spent it, wait 'til you get some.¬* ¬*I've had to do this a couple times, and whereas I would have preferred not to, it's¬* the level of service I expect of myself and most¬*often get from others in that trading community.
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Old Jan 24, 2006, 2:49 AM   #10
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I asked for photos, she claims that because I packed the item so well it can not have broken in transit. When this lens left it was in tact, auto focus working etc. Now she is saying it fell apart and something was inside rattleing. That it was broken up at the area where the lens attaches? The guy who sold it to me says there is a possiblity the warranty may still apply but to me it looks as she has taken the lens apart which could void that. She says if the warranty is out she wants a refund, Ive told her that I sent it off in good faith, that I no longer have the money to repay for it and that Im not at fault.

Heres the photos she sent me



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