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Old Oct 28, 2009, 6:17 PM   #1
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Default problems with sx1is camera

dEAR FRIENDS, i have discovered that when i shoot a movie in full HD with my sx1is at home, with artificial light, normal, neon and alogen, the camera records a shifting shadow that moves upwards continuosly at 100 - 160 lines per minute.

This problem, that a technician believed it is a natural behaviour of the camera, it will not permit me to take movies in low light when needed....

I sent it to repair, and bought a second one, because i had to finish a job.

Same problem.

so i got my s5is, took the same shoot, and everything was ok.

ccd vs cmos?

i went to the shop where i bought the second one.

the guy got another one, brand new, same problem.

ohhhhh gosh !!!

what's happening? has any one detected this fault yet?

i bought this camera because i believed it was a good one, but if you are not working at 80 asa, it will spoil your pictures as soon as it reaches 400 ASA.

i cant find info on this problem anywhere.. so i am asking you if you could test yours at home and reply. 3 with the same fault makes sense only if the latest firmware change was mistaken or if an hardware problem with the cmos power flux, due to discontinue absorbtion, forces it to flicker because it can't stand the refresh....or something of the kind

now i've sent them both to be repaired, and discvered that even a630 power shot that i own, shows the same problem, ( but less visible, 20 % ), and even creates a pair of plasma vertical fluxes on the 640x480 movie, that look violet -purple -blue and running upward continuosly.

if i needed a plug in, or any special effects, i might use photoshop.

without talking about ORBS, THAT APPEAR FROM TIME TO TIME ON THESE CAMERAS.

IS IT A NIGHTMARE? or just a consequence of the crisis?
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Old Oct 30, 2009, 6:44 PM   #2
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morcozio-

I am also an old canon S-5 user as well, and while the S-5 did not featue "HD Video" per se, it sure was a good system that had a dual channel auidio system as well. Perhaps I am behind the times but I still regularly use my S-5 strictly for video clips.

Sarah Joyce
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Old Nov 30, 2009, 11:06 PM   #3
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I have an S5, and haven't had any trouble with video shot in normal light but if you want me to shoot something low light just let me know and I'd be glad to do it.

I have had the "orbs" problem when shooting with a flash and in a "dusty" environment, I believe it picks up the reflections of dust in the air, sometimes it is so cloudy it looks like rain but turning off the flash and boosting the ambient light eliminates it.
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Old Dec 1, 2009, 5:35 AM   #4
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I'm not sure if it is CMOS or not that is causing this as I don't have a CCD option to see what it is doing. However, I do see the same thing when shooting in low artificial light with both my SX1 and 5D mkII. I resolve this with the 5D by adjusting the shutter speed the problem goes away so it could well be due to the frequency of the lighting. The down side is that you can't adjust the speed when shooting video with the SX1.
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Old Feb 11, 2010, 6:52 PM   #5
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Dear freinds,

this is what i wrote to Canon service to try to find a solution to my problems.


Hello. I'm Mr Morcozio. Sorry I'm writing to You, but as the European center and American one did not answer to me, I'm trying with your service.

I know that you will tell me to write to them, but it is not possible because the italian center does not function, the english one won't answer for the same reason that you gave me, and i unfortunately i don't know japanese yet.

I own two SX1IS DIGITAL CAMERAS, AND TESTED 5 AT THE MOMENT, and unfortunately whenever I try to shoot a videoclip in full HD, THE CAMERAS CONSUME FRESH NEW BATTERIES IN 5 MINUTES MAXIMUM.

I TRYED 5 DIFFERENT ONES, BUT THEY ALL SEEM TO BEHAVE IN THE SAME WAY.

I HAVE TO POINT OUT THAT ON THE MANUAL THAT I HAVE READ SEVERAL TIMES, SOMEONE FORGOT TO WRITE INFOS ABOUT THE DURATION OF FRESH BATTERIES IN VIDEO MODE, SO PLEASE ADD THIS INFORMATION TO THE MANUAL.

PLEASE, TELL ME HOW MANY MINUTES OF VIDEO I CAN SHOOT IN WINTER TIME, 5 DEGREES CELSIUS, 15 AND 25 CELSIUS. IF THERE IS A MALFUNCTION IN THE FIRMWARE OR A CIRCUIT FAULT THAT ABSORBS ALL THE ELECTRICITY IN A SHORT TIME.

PLEASE ANSWER ME OR FEEL FREE TO SEND MY QUESTIONS TO ANYONE CAPABLE OF HANDLING THEM.

I USED TO TEST CAMERAS FOR "FOTOGRAFARE", AN ITALIAN MAGAZINE ON PHOTOGRAPHY, AND I AM STARTING TO LOOSE MY PATIENTS.

I FOUND 8 DIFFERENT ARTIFACTS ASWELL, IN VEDEOS SHOOT WITH THIS CAMERA, THAT CANNOT BE CONSIDERED AS NORMAL BEHAVIOUR, SO JUST ANSWER OR I WILL BE FORCED TO ASK TO SOMEONE ELSE IN THE GLOBALITY OF THE SITES ON PHOTOGRAPHY AND BLOGS.

SO PLEASE, DON'T SEND BACK THE USUAL ANSWER, WHICH IS CONTACT YOUR SERVICE IN EUROPE, BECAUSE THE SERVICE IS NOT WORKING AND INTERNET PAGES ARE RECOURSIVE AND TAKE YOU TO THE SAME FORM TO FILL, THAT ASKS YOU DETAILED PERSONAL INFORMATION AGAIN AND AGAIN GIVING BACK THE USUAL ANSWER.

FIND A SOLUTION PLEASE.


Mr Morcozio

ALKALINE OR RECHARGEABLE BATTERIES WON'T LAST MORE THAT 10 MINUTES MAXIMUM, AND IN ANY CASE, AS SOON AS THE BATTERIES RUN OUT, AND I TEST THEM ON ANOTHER CAMERA BY CANON, LET'S SAY MY OTHER SX5IS, I WILL BE ABLE TO SHOOT VIDEOS FOR 1 HOUR AND 20 MINUTES MAHIMUM, AND I ASSURE YOU THAT ALL BATTERIES HAVE BEEN TESTED BEFORE USING THEM OR WERE BRAND NEW

You ADVICED ME TO READ AGAIN THE MANUAL IN YOUR PC SELF PROGRAMMED ANSWERS, BUT UNFORTUNATELY I MUST SAY THAT YOUR PROGRAMMES FORGOT TO WRITE IN IT SOME IMPORTANT INFORMATIONS THAT PROBABLY STRESS OUT THAT THE CAMERA HAS SERIOUS POWER LOSS PROBLEMS AND DOE NOT MATCH EVEN AVERAGE STANDARDS.

THIS IS AN AUTOMATIC THOUGHT THAT IS DUE TO YOUR CONSTANT ATTEMPT TO AVOID THE QUESTION.

You shoud add in the manual how many minutes of continuous video i can shoot with SX1IS CAMERAS IN VIDEO MODE, FULL HD, LCD SCREEN OPEN, in 3 different weather conditions, COLD, MILD AND WARM.

YOU ONLY WROTE ABOUT HOW MANY PICTURES I CAN TAKE WITH ALKALINE OR RECHARGEABLE BATTERIES.

PLEASE ANSWER PERSONALLY TO THIS MAIL, AND NOT AUTOMATICALLY...
I HOPE YOU KNOW WHAT YOU ARE DOING, AND IF YOU THINK THAT YOU ARE ALLOWED TO DO WHAT YOU WANT, REMEMBER THAT

"TOYOTA SYNDROME" IS AROUND,

AND ALTHOUGH NO ONE DIES BECAUSE OF A FAULTY CAMERA, THE LACK OF SENSE OF RESPONABILITY THAT YOU ARE SHOWING, WILL BE THE CAUSE OF FUTURE LOSSES. I UNDERSTAND THAT YOUR "SERVICE APRES VENTE" IS FAULTY. YOU'D BETTER SPEND YOUR MONEY IN A BETTER WAY, CHANGE PROJECTS AND ENGENIEERS IF CIRCUITS ARE FAULTY, AND NET SUPPORT STAFF IF THEY ARE OF NO USE AT ALL.

Mr Morcozio


their answer

Dear Customer,
This is a standard reply confirming that we cannot respond to your email
query. PLEASE USE THE LINK WHICH WAS PROVIDED IN THE E-MAIL YOU RECEIVED
FROM [email protected].
Therefore can we kindly request you to use the following link:
http://self-service.canon-europe.com/
Yours sincerely,
Canon Support Centre
www.support.canon-europe.com

Sehr geehrte Kundin,sehr geehrter Kunde,
Ihre an [email protected] gesandte eMail kann leider nicht
bearbeitet werden, da über diese eMail-Adresse nur Mails versandt, nicht
aber empfangen werden können.
Haben Sie von uns eine eMail erhalten, verwenden Sie für Ihre Antwort bitte
den am Ende unserer eMail angegeben Link.
Eine neue Anfrage können Sie über das Kontaktformular auf unserer
Internetseite an uns stellen: http://self-service.canon-europe.com/
Mit freundlichen Grüssen
Ihr Canon Support Center
www.support.canon-europe.com

Gentile Cliente,
Questa č una risposta automatica per confermare che non possiamo rispondere
alla Sua richiesta inviata via mail.
La preghiamo gentilmente di utilizzare il seguente link:
http://self-service.canon-europe.com/
Cordiali saluti,
Canon Support Centre
www.support.canon-europe.com

Beste Klant,
Dit is een automatisch antwoord ter bevestiging dat uw aanvaag via deze
reply niet beantwoord kan worden.
Gelieve de link te gebruiken in de e-mail die u van
[email protected] heeft ontvangen.
Wij willen u vriendelijk verzoeken om via hiernaast vermelde link uw
aanvraag te sturen: http://self-service.canon-europe.com/
Met vriendelijke groet,
uw Canon Support Center
www.support.canon-europe.com

Cher client,
Ceci est une réponse automatique par laquelle nous vous informons que nous
ne pouvons traiter votre message électronique.
Nous vous conseillons de formuler votre demande via le lien suivant :
http://self-service.canon-europe.com/
Meilleures salutations,
Canon Support Clientčle
www.support.canon-europe.com

Estimado cliente,
Esta es una respuesta estándar que confirma que no podemos contestar a su
pedido inicial. Por favor, utilice el enlace que se proporcionó en el
correo electrónico que recibió de [email protected]
Por eso, le pedimos que utiliza el link siguiente:
http://self-service.canon-europe.com/
Atentamente
Centro de Servicio Canon
www.support.canon-europe.com



Bäste kund,
Detta är ett automatiserat standardsvar, tyvärr har vi inte möjlighet för
att besvara din frĺga via denna e-postadress.
Vi vill därför be dig använda nedanstĺende länk för vidare support:
http://self-service.canon-europe.com/
Med Vänlig hälsning
Canon Support Centre
www.support.canon-europe.com

Kjćre kunde,
Dette er et automatisk generert svar pĺ e-posten du har sendt oss. Vi kan
dessverre ikke besvare din henvendelse via denne e-postadressen.
Vennligst bruk fřlgende link for videre support :
http://self-service.canon-europe.com/
Med vennlig hilsen,
Canon Support Centre
www.support.canon-europe.com

Hyvä asiakas,
Tämä on automaattinen vastaus, jolla ilmoitamme, ettemme voi vastata
kysymykseenne tämän sähköpostiosoitteen kautta.
Voidaksemme vastata kysymykseenne pyydämme teitä käyttämään seuraavaa
linkkiä: http://self-service.canon-europe.com/
Terveisin,
Canon Support Centre
www.support.canon-europe.com

Kćre kunde,
Dette er et automatiseret standardsvar, vi kan desvćrre ikke hĺndtere din
henvendelse via den adresse du har sent e-mail til.
Vi vil derfor bede dig bruge fřlgende link:
http://self-service.canon-europe.com/ for videre assistance.
Med venlig hilsen
Canon Support Centre
www.support.canon-europe.com


Vážený zákazníku,
Touto automatickou odpovedí bychom Vám chteli oznámit, že nemužeme
odpovedet na Váš puvodní emailový dotaz. Použijte prosím link, který Vám
byl dorucen v emailu z adresy [email protected]
Proto bychom Vás rádi požádali použít následující odkaz:
http://self-service.canon-europe.com/
Dekujeme,
Canon Support Centre

Vážený zákazník,
Táto automatická odpoved Vás informuje, že bohužial nemôžeme odpovedat na
Vašu pôvodnú otázku. Použijte prosím link, ktorý Vám bol dorucený v emaili
z [email protected]
Preto prosím prejdite na nasledovnú adresu:
http://self-service.canon-europe.com/
Dakujeme,
Canon Support Centre

Tisztelt ügyfelünk,
Ez egy általános válasz, ami megerosíti, hogy nem tudunk reagálni az e-mail
kérdésére. KÉRJÜK HASZNÁLJA AZT A LINKET, AMIT ABBAN AZ E-MAILBEN TALÁLHAT,
MELYET A KÖVETKEZO CÍMROL KAPOTT [email protected].
Ezért, kérjük használni a következo link-et:
http://self-service.canon-europe.com/
Köszönjük megértését,
Canon Support Centre

Szanowny Kliencie,
Ponizsza informacja jest wysylana automatycznie przez system. Uprzejmie
prosimy o nie uzywanie zakladki PROSZE SKORZYSTAC Z ODNOSNIKA KTÓRY
ZNAJDUJE SIE W EMAIL OTRZYMANYM OD [email protected]
W celu uzyskania odpowiedzi droga elektroniczna na jakiekolwiek pytanie,
prosimy kliknac na podany nizej link: http://self-service.canon-europe.com/

Z powazaniem,
Canon Support Centre (Centrum pomocy technicznej Canon)

Prezado cliente,
Esta é uma resposta padrăo a confirmar que năo poderemos responder, de
momento, ŕ sua pergunta inicial. POR FAVOR UTILIZE O LINK QUE FOI FORNECIDO
NO EMAIL QUE RECEBEU DE [email protected]
Entretanto, poderá contactar-nos através do seguinte link:
http://self-service.canon-europe.com/
Atentamente,
Centro de suporte Canon



ha ha ha
fortunately i have a great sense of humour

see the artifatcts on youtube video
http://www.youtube.com/watch?v=UtCPp_5S7hs
digital phoenomenons to see what I am talking about

Abstract video recorded on digital camera A630 canon, made to test its visual effects in SNC mode and digital technology perceprion: whilst studying the phoenomenon of added ORBS, in domestic enviroment, and typical light. Here we can enjoy flickering refresh problems, blue purple plasma columns of plasma light disposed in vertical axis Y whenever we meet a bulb, and flying orbs, reflected by internal treatments of the lenses. All these effects are non existent in normal vision and image, and made consciously or accidentally by digital cameras. Just to play with creativity and try to give and explanation to the phoenomenon.

Using a SX5IS OR A SX1IS CAMERA, THE ARTIFACTS ARE STILL THERE...
SO THESE PHOENOMENONS ARE SOMETHING CANON DOES NOT EVEN CONSIDER
EXISTENT, BUT STILL, THEY ARE THERE AS YOU CAN SEE, TO SPOIL YOUR SUNSET
IF YOU EVER TRY TO ZOOM IN AND TAKE A VIDEO CLIP OF IT.

I HOPE TOYOTA SYNDROME WILL TEACH THEM SOMETHING.

P.S. EVEN MV890 VIDEOCAM HAD THE SAME PROBLEM WITH LIGHT.
THE KING IS NAKED!!!
PLEASE MEET "RECORD WHAT THERE IS STANDARDS".
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Old Feb 11, 2010, 7:06 PM   #6
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Another test, just to help you to understand and to see what I am talking about. These are artifacts created by sx5is, and sx1is. is there a solution to this kind of problem or should i just throw them in the Thames?

http://www.youtube.com/watch?v=pC38UJAK_0I&NR=1

DO THESE ARTIFACTS APPEAR IN YOUR MODELS ASWELL?

( NOT IN PICTURES, I WAS TALKING ABOUT VIDEO MODE )
in your clips.
please test your cams and reply.

TAKE CARE.



Mr MORCOZIO
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Old Feb 12, 2010, 3:05 AM   #7
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What you are seeing with these latter problems is common to CCD sensors and you can see a discussion here about it http://forums.steves-digicams.com/pa...ple-lines.html

So basically the low light 'scanning' on the SX1 is normal (but not desired) and the problems with the A630 and S5 are also normal but again not desired.
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Old Feb 16, 2010, 12:44 AM   #8
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Morcozio, if you type with capital letters it is considered as shouting, it is very rude.
IT DOES NOT HELP THE OTHER PERSON TO UNDERSTAND YOU BETTER.
See?

http://vimeo.com/2569591
Is the camera broken, shop lights are broken, or is that girl using her abilities to mess the video?
50 or 60 hz flickering, normal, use google to understand it better.

The vertical lines are interesting, I have a Canon SX1 but I have never seen those in my videos.
I'll try if I can capture those too.

You asked about the battery life in winter, +5 to +25°C temperatures.
In here the average temperature in winter is -15°C, my SX1 shoots video and takes pictures without problems even in -25°C.
There are differences between batteries, rechargeable Sanyo Eneloop NiMH outperform any other AA battery at cold temperature in high drain device.
Even Energizer lithiums!

My AA battery tests in -22°C: http://www.erankavijat.net/foorumi/viewtopic.php?t=1771
Because the tests are made in room temp, only the few first minutes show how the batteries behave in cold temperature.
After ~5mins or so the ambient temperature, led, driver, and batteries internal resistance warm up the batteries.
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Old Mar 12, 2010, 5:23 PM   #9
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well thanks for all the info guys . i was sort of torn between getting the sx 20 is or sx10 is as well as the sx1 is . with the sx 1 is way out front . videos was not my intention for this camera but wild life photography .
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