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Old Jul 29, 2004, 5:01 AM   #1
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I contacted Canon about the S1 IS incompatibility problem with various compact flash cardsand microdrives. I recieved no satisfaction so I wrote their CEO Mr. Uchida. They called me today from his office and told me that they are not responsible for compatibility with third party products, that is the flash cards. I reminded them that they supplied a Sandisk third party card with the camera. They further told me that they have no intention of providing a fix for this compatibility problem. HP had a similar digital camera problem and supplied a firmware upgrade. Doesn't the camera functioning require it to be able to use flash cards??? I was trying to use a Kingston 1 gig flash card. Kingston is a major manufacturer. I tried this card in a Minolta digital camera and it worked fine. I am left with a new camera that isn't functional. They expect me to go around and try out numerous flash cards until I find one that works. I will never buy any more Canon products!! Consumers should be aware of Canons bad attitude before they buy the S1 or any other Canon product.
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Old Jul 29, 2004, 5:58 PM   #2
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Hi All,

my first post to this excellent forum! I can confirm that Crucial 512Mb compact flash cards are incompatible with the S1 IS. I have tried two and both exhibit these symptoms:

1. take photos, switch to view mode. Shots can be viewed ok.

2. Power down, power up in view mode - get "No Image" message.

Crucial list their cards as explicitly being compatible with this camera, so I doubt they will be amused either when I get an(other) RMA.

I can also confirm that Lexar x12 256Mb and 512Mb cardswork just fine. Given that the S1 IS seems to not work with a range of cards, I agree that Canon should provide a firmware update to fix this clear bug.

CF is a *standard* that Canon claim to be compatible with. so washing their hands on non-Canon cards is simply unacceptable. Would they say they "don't support" Kodak 35mm film in a conventional camera? Perhaps a list of non-working cards could be put together along with a petition to Canon?

Incidentally, I was puzzled by my problems with the Crucial cards before reading this forum, so thanks to all!

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Old Aug 4, 2004, 12:02 AM   #3
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Odd, I use a Kingston 1G CF with my S50 and it doesn't have any problems. It doesn't seem logical thatthey would've changed the CF interface onthe S1to be less compatible.

KuoH
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Old Aug 8, 2004, 2:21 AM   #4
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I have the same problem with S1 I bought 5 days ago. CF card I bought is Kingston 512-S (Hi-Speed). I hope there will be a new firmware from Canon in short period of time. By the way, I tried another S1 from mydealer here in Belgrade, same problem with Kinston.

Now I use S1 for taking pictures, and USBcard reader for reading it. It's disgrace!:sad:
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Old Aug 8, 2004, 2:58 PM   #5
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I have the S1 with several cards including Sandisc 512 mb. Canon 32 mb and Integral 64 mb.



Have you tried the firmware update?
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Old Aug 9, 2004, 4:38 AM   #6
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I know that several online retailers that specialise in flash cards have statements on their sites to check with them before you buy as not all flash cards are the same. Even though there is a standard, there will be deviations - eg Lexar and the USB enabled cards.

The cards which I have seen on forums as having issues with the S1 IS are:

Apacer
256

Apacer
512

Dane-Elec
512

Kingston
512
-s

Kingston
512
Elite Pro

Simpletech
512

Transcend
512
30x

These cards use the Toshibaor SST controller (with the exception of the Transcend 512 30x - other Transcend models appear to be fine eg 45x) - I believe it is the controller that causes the compatibility issue with the S1.

I've also seen genuine Canon brand CF cards available up to 1 gig, so they should be fine in the S1 (Ihear they are made by Sandisk).

There isa saying that you cannot make a silk purse from a sow's ear, so perhaps it is better to spend money on a brand name CF card rather than the lowest cost / or generic. After all you wouldn't put 91 octane in a Ferrari would you?

Perhaps Canon should put out a list of CF cards / controllers that do work with the S1.

Cheers,

G

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Old Aug 9, 2004, 6:59 AM   #7
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hotshot wrote:
Quote:
I have the S1 with several cards including Sandisc 512 mb. Canon 32 mb and Integral 64 mb.



Have you tried the firmware update?
Yes, I did try firmware update. Nothing happens.
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Old Aug 9, 2004, 7:04 AM   #8
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GraemeWi wrote:
Quote:
I've also seen genuine Canon brand CF cards available up to 1 gig, so they should be fine in the S1 (Ihear they are made by Sandisk).

Perhaps Canon should put out a list of CF cards / controllers that do work with the S1.
I've only found Canon 128MB, but that's to small for my needs.

I think Canon should put another S1-IS firmware to fix this CF problem, otherwise they are not profesionals. List of compatible cards is same as list of compatible monitors that works with Nvidia GPUs.:sad:
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Old Aug 9, 2004, 10:52 AM   #9
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Unfortunatly Canon are not known for their brilliant aftersales service and their response to this compatabilty issue is just pathetic.

As has already been pointed out Compact Flash is a standard and as such all cards should interchangable.
They don't seem to be having problems getting third party cards to work in their other cameras so why should the S1 be any different. I have an A80 and a mix of Canon, Sandisk and Crucial cards all work flawlessly although the Crucial cards are a bit faster at 8X.
My Canon cards are those that came with my cameras so they didn't cost any extra and I suspect buying extra Canon branded cards will be a little expensive.

Xraydelta1, If you are having problems with your Crucial card get intouch with Crucial. They offer very good tech support(atleast in the UK).

HTH, Tony
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Old Aug 9, 2004, 9:52 PM   #10
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What one of the earlier posters said was true. I have a 32MB flash card that came with my G5. "Canon" brand. On the back it says "Made by Sandisk".
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