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Old Jan 12, 2004, 12:18 PM   #1
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Join Date: Jan 2004
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Default Photo Fusion Praise

So many times you hear someone blasting a package or company for doing something wrong. I wanted to do the opposite and send out praise for a company that I have grown to admire.

Anyone that has used PhotoFusion from Lumapix knows it's a solid package but I had a problem where I reformatted my hard drive and lost my registration information for the Program. I reloaded the software and of course it was in demo mode. I had a job that I really wanted to finish but figured I would need to wait until Monday and send an email to Lumapix to see if they would resend my reg info.

Not only did they send it no charge I received the email back on Saturday afternoon.

That's service!

I am in no way affiliated with lumapix--just a satisfied customer
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Old Jan 17, 2004, 10:19 AM   #2
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Join Date: Oct 2003
Posts: 3,652

I've found that it's most often the smaller companies that respond quickly and helpfully. I've had the experience of using software from a small company that, as it grew, became less and less responsive. I imagine this is because of the "law of diminishing returns."

It's so much easier to criticize than it is to praise, though I don't know why, and it's nice to hear some of those good words now and then. So I'm here to praise you for doing some praising.
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