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Old Aug 10, 2011, 5:59 AM   #1
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Default HS20 keeps locking up

I'm having problems with my new HS20 locking up/crashing. I've posted a couple of youtube clips of it happening...

http://www.youtube.com/watch?v=O2E0mScvRM4

http://www.youtube.com/watch?v=yL9VN4SadKA

I've read about overheating problems, but as I understand, the camera displays a warning, not crash.

Is this normal or should I get it replaced?

Thanks,
Frank
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Old Aug 10, 2011, 8:38 AM   #2
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Wich firmware is on the camera on the moment, and did you format the SD card after the last update ?
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Old Aug 10, 2011, 9:25 AM   #3
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Quote:
Originally Posted by ftkalcevic View Post
Is this normal or should I get it replaced?

Thanks,
Frank
It certainly doesn't look normal. I notice the indicator LED stays
on after the crash. This normally indicates that the camera is writing
to the card. Is there any chance you have a faulty or corrupt card?

Try another card. Format it in the camera before you use it.
If that doesn't cure the problem, it is probably time to return it for replacement
or repair. I assume it is under warranty.
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Old Aug 10, 2011, 2:47 PM   #4
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It came with firmware 1.02, and I updated to 1.03.

I have reformatted since then. I'll try another card.

I've had the camera for 2 days. On the first day, it started crashing after about 5 minutes. On the second day I used if for more than an hour (working through the manual) before it started locking up.

At first I thought it was the batteries (new NIMH) because I was using Alkalines on the second day, but it crashed too.

I have logged a call with the mob I bought it from, but they haven't replied after more than 24 hours.

Thanks for helping,
Frank
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Old Aug 10, 2011, 8:47 PM   #5
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well, the only thing i can suggest is you try duracel or energizer batteries. I use nimh energizer with a 15 second charger, letting the fans cool it down so they wont die.

Anyway, I never ever have heating issues. If I use cheap batteries, then i do have heating issues.

cheap rechargable batteries will cause problems. you need good batteries for this camera.
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Old Aug 10, 2011, 9:41 PM   #6
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I'm using Powerex Imedion 2400mAh. I've also been using the alkaline batteries that came with the camera.

Do my camera's symptoms sound like the overheating problem? From what I've read, I should get a warning message, and then a shutdown. Not just locking up.
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Old Aug 10, 2011, 10:15 PM   #7
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Quote:
Originally Posted by ftkalcevic View Post
I'm using Powerex Imedion 2400mAh. I've also been using the alkaline batteries that came with the camera.

Do my camera's symptoms sound like the overheating problem? From what I've read, I should get a warning message, and then a shutdown. Not just locking up.
I use the same batteries in my HS10 with no problems...

Try using a new/different SDHC card (formatted in camera) and see what happens...

I do know someone that had the same problem with their first HS20 and sent
it back for replacemen and replacment has no problems at all... If changing SDHC
cards doesn't help I'd exchange that camera for a new one...

Good luck...!
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Old Aug 11, 2011, 1:48 AM   #8
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ya, try taking small pictures with internal memory. if it doesnt lock up, then its the sd card or something else.
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Old Aug 11, 2011, 1:50 PM   #9
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Quote:
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ya, try taking small pictures with internal memory. if it doesnt lock up, then its the sd card or something else.
Yeah, it still crashes with no card. Now, I've got to try and get the online store to take it back.

The camera was supposed to be new, but the box had definitely been opened and the camera had been removed from its plastic bag. There was also no protective cover on the LCD screen.

Hopefully I learn a lesson from this.

Thanks,
Frank
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Old Aug 11, 2011, 6:18 PM   #10
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most likely you can contact Fuji on line and ask them about getting it repaired and see where they tell you to send it. If its a true problem (in their words) they will repair it at no cost to you..... They will need the original paper work on the camera.....

dave
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