Steve'sDigicams

Ogrt48 · Jun 4, 2004, 8:19 AM

I'm having a bad experience with them right now also. I ordered a sharpshooter on Monday and they still have not shipped it. I just called them when they opened this morning at 9:00 am and they claim its shipping today. But, they've claimed that 4 days this week now.. Oh well for paying for the 2 day ups delivery since it won't come until monday at the earliest now. Stay away from Adorama.

Mikefellh · Jun 4, 2004, 10:03 AM

It seems this is new...in the past they've had a very good reputation, but recently they've gotten some bad comments at resellerratings.com:
http://www.resellerratings.com/seller1759.html

Ogrt48 · Jun 4, 2004, 10:13 AM

Interesting, I'll be adding a very bad review to that site soon too.

mrkryz · Jun 4, 2004, 10:59 AM

This is very odd. I have been dealing with them for quite some time and they have a great reputation in nyc. I rent lenses & lighting from them and they are 4 stars in their customer service from my experience. (Getting stuck in traffic and showing up an hour late w/rented equipment... no additional charges etc). Maybe they are experiencing some "growing pains" in the online sales dept.

Not that I make any excuses for them ... When I order I expect it to ship when they say and be delivered when I paid for it to be... but this really doesnt sound like the company I have been dealing w/for some time. I'll be in there Tues. next week and ask some of the mgrs. I am friendly with about it .. letting them know that their reputation is about to go down the drain (at least online it is).

** Ogrt48 -> if you want to pm me any details to bring up regarding your purchase Id be happy to do so for you - pm me **

Ogrt48 · Jun 5, 2004, 2:14 PM

You have a pm.

Yesterday mourning I spoke with them and they said it would be shipped yesterday for sure. Ofcourse Icalled them at 1:10 to make sure it shipped and they said it didn't ship. The guy Fred didn't seem to care at all and just hung up after saying it didn't ship. Last Tuesday or Wedthey told me it was instock and processed ready to go, they even charged my visa already.

Ogrt48 · Jun 6, 2004, 9:21 AM

Well I just spoke to them again and they claim that it's ready to and will be shipping tomorrow. This really means nothing to me until I have the tracking number since they have been saying this since Tuesday. They also wouldn't give me a free upgrade from the 3 day shipping to overnight. I'll never buy from these jerks again.

Ogrt48 · Jun 7, 2004, 4:29 PM

Just spoke with them again 10 minutes ago. This guy was very rude. He told me that they never said it would ship by last friday and actually told me I was "lying." Now he claims its shipping TODAY for SURE but I doubt it.

Jim1957 · Jun 8, 2004, 8:34 PM

I ordered the 77mm Nikon filter set from adorama thru amazon.com. The filters arrived on time, so my experiance was a good one.

Ogrt48 · Jun 8, 2004, 8:37 PM

They finally shipped it last night using 3 day ups... Won't come until Thursday it says. I'll be giving them a poor resellerratings.com review and filing a complaint about their very poor customer service with the BBB this week.

marokero · Jun 8, 2004, 9:38 PM

I had ordered once from Adorama (I always buy from B&H unless I can't get an item there), shipping was okay, arrived on a timely fashion, but then I looked at the invoice... there was something weird. It was telling me I owed them $0.01 :-) I paid by creditcard, I don't see why they didn't charge the full $26.95 on my order, instead charging $26.94 and in a way billing me for that one cent I owed them :? I just ignored the invoice, and checked my creditcard statement at the end of the month, it correctly showed I had been charged $26.95. Go figure...

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Jun 4, 2004, 8:19 AM	#11
Ogrt48 Junior Member Join Date: May 2004 Posts: 19	I'm having a bad experience with them right now also. I ordered a sharpshooter on Monday and they still have not shipped it. I just called them when they opened this morning at 9:00 am and they claim its shipping today. But, they've claimed that 4 days this week now.. Oh well for paying for the 2 day ups delivery since it won't come until monday at the earliest now. Stay away from Adorama.

Jun 4, 2004, 10:03 AM	#12
Mikefellh Senior Member Join Date: May 2004 Location: Toronto, ON, Canada Posts: 1,707	It seems this is new...in the past they've had a very good reputation, but recently they've gotten some bad comments at resellerratings.com: http://www.resellerratings.com/seller1759.html

Jun 4, 2004, 10:13 AM	#13
Ogrt48 Junior Member Join Date: May 2004 Posts: 19	Interesting, I'll be adding a very bad review to that site soon too.

Jun 4, 2004, 10:59 AM	#14
mrkryz Senior Member Join Date: Feb 2004 Posts: 325	This is very odd. I have been dealing with them for quite some time and they have a great reputation in nyc. I rent lenses & lighting from them and they are 4 stars in their customer service from my experience. (Getting stuck in traffic and showing up an hour late w/rented equipment... no additional charges etc). Maybe they are experiencing some "growing pains" in the online sales dept. Not that I make any excuses for them ... When I order I expect it to ship when they say and be delivered when I paid for it to be... but this really doesnt sound like the company I have been dealing w/for some time. I'll be in there Tues. next week and ask some of the mgrs. I am friendly with about it .. letting them know that their reputation is about to go down the drain (at least online it is). Ogrt48 -> if you want to pm me any details to bring up regarding your purchase Id be happy to do so for you - pm me

Jun 5, 2004, 2:14 PM	#15
Ogrt48 Junior Member Join Date: May 2004 Posts: 19	You have a pm. Yesterday mourning I spoke with them and they said it would be shipped yesterday for sure. Ofcourse Icalled them at 1:10 to make sure it shipped and they said it didn't ship. The guy Fred didn't seem to care at all and just hung up after saying it didn't ship. Last Tuesday or Wedthey told me it was instock and processed ready to go, they even charged my visa already.

Jun 6, 2004, 9:21 AM	#16
Ogrt48 Junior Member Join Date: May 2004 Posts: 19	Well I just spoke to them again and they claim that it's ready to and will be shipping tomorrow. This really means nothing to me until I have the tracking number since they have been saying this since Tuesday. They also wouldn't give me a free upgrade from the 3 day shipping to overnight. I'll never buy from these jerks again.

Jun 7, 2004, 4:29 PM	#17
Ogrt48 Junior Member Join Date: May 2004 Posts: 19	Just spoke with them again 10 minutes ago. This guy was very rude. He told me that they never said it would ship by last friday and actually told me I was "lying." Now he claims its shipping TODAY for SURE but I doubt it.

Jun 8, 2004, 8:34 PM	#18
Jim1957 Senior Member Join Date: Jan 2004 Posts: 131	I ordered the 77mm Nikon filter set from adorama thru amazon.com. The filters arrived on time, so my experiance was a good one.

Jun 8, 2004, 8:37 PM	#19
Ogrt48 Junior Member Join Date: May 2004 Posts: 19	They finally shipped it last night using 3 day ups... Won't come until Thursday it says. I'll be giving them a poor resellerratings.com review and filing a complaint about their very poor customer service with the BBB this week.

Jun 8, 2004, 9:38 PM	#20
marokero Senior Member Join Date: Jun 2002 Posts: 769	I had ordered once from Adorama (I always buy from B&H unless I can't get an item there), shipping was okay, arrived on a timely fashion, but then I looked at the invoice... there was something weird. It was telling me I owed them $0.01 :-) I paid by creditcard, I don't see why they didn't charge the full $26.95 on my order, instead charging $26.94 and in a way billing me for that one cent I owed them :? I just ignored the invoice, and checked my creditcard statement at the end of the month, it correctly showed I had been charged $26.95. Go figure...