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#1 |
Junior Member
Join Date: Aug 2010
Posts: 1
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Beware - Nikon will not repair and stand behind their products. We purchased a new Nikon which they have now labeled "gray market" and although they admit that it is their product, they have refused to repair it saying that it was not intended to be sold on the American market. Go figure. What a poor way to treat a customer. My family will never by Nikon products again.
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#2 |
Super Moderator
Join Date: Nov 2004
Location: Cleveland, OH
Posts: 9,046
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actually this should read beware of gray market products. many company's policies are similar to nikon in this respect. there are a few companies that will honor warranty internationally, but most will not. therefore it is always a good idea to make sure you are buying a 100% US product from a reputable dealer such as a local dealer or a well respected internet dealer like Adoramn, B&H, Amazon, etc.
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#3 |
Junior Member
Join Date: Mar 2010
Posts: 11
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mark,
not sure where you purchased your item. i've been using b&h photo. they are very specific on warranties. imported items can be a bit less expensive and at least on lenses b&h carries the warranty. my view is paying a bit more for a usa item is worth the money. good luck. andy |
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#4 |
Senior Member
Join Date: Sep 2005
Location: Washington, DC, Metro Area, Maryland
Posts: 13,826
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Nikon USA has exclusive rights to sell Nikon products in this country, and are within their rights to refuse to repair Nikon products intended for sale in other countries. If you wnat it repaired, send it back to the store you bought it from, and I'm sure the local Nikon repair depot in that country will repair it for you.
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#5 |
Senior Member
Join Date: Apr 2010
Location: East Texas
Posts: 363
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"If you want it repaired, send it back to the store you bought it from, and I'm sure the local Nikon repair depot in that country will repair it for you."
That said it all. I bought a gray market Sony and while Sony Style USA did sell me an extended warranty my first year is in the country of origin (in my case that is England). Check with your seller. Even the REPUTABLE eBay outlets have return policies. It might require shipping to a foreign country but it can be repaired under warranty. I do not want to test this but the nice lady at Sony USA told me that should I need repair that Sony England would be on the hook for the shipping both ways. (she also provided direct contact information for England) I wish you good luck having your camera repaired but do not be quite so quick to nuke Nikon as it sounds as if they are telling you the same thing I was told by Sony Steve |
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#6 | |
Senior Member
Join Date: Apr 2010
Posts: 584
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few manufacturers who offer an international warranty on cameras. http://www.olympusamerica.com/cpg_se...ranty_home.asp |
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#7 | |
Member
Join Date: Aug 2010
Posts: 48
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IMHO, you only have yourself to blame in this case. |
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#8 |
Senior Member
Join Date: Dec 2006
Location: Davenport, IA
Posts: 2,093
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A little history. The founders that created Nikon USA invested a lot of their own money, time, effort into creating the reputation Nikon enjoys today as a professional tool. That wasn't just advertising, it included was creating repair facilities, parts warehouses, distribution chains to meet the needs of the likes of National Geographic, Associated Press, the photographers that took assignments from them, and the miriade of dealers that sold the products where nothing had existed before. Their return on investment is exclusivity.
A. C. |
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#9 | |
Senior Member
Join Date: Dec 2004
Location: Taylor Mill, Kentucky
Posts: 2,398
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Suppose you are a seller of widgets. You buy your widget legitimately directly from the widget company. Now you've got a competitor that buys his widgets in a foreign country where exchange rates with the yen are more favorable, and can thus buy his widgets cheaper, and sell them cheaper than you can. Then you would complain about the widget company not protecting it's exclusive US distributors. This is basically what Nikon is doing. Protecting the profits of their distributors. Most every camera company has the same policy. |
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#10 |
Senior Member
Join Date: Jan 2007
Posts: 2,782
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