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Shu Aug 13, 2003 7:55 AM

Photoshop elements installation
:?: Just tried to install Photoshop Elements into my Windows 98.
An error message came up "unable to continue because of hard-
ware or system error. Sorry, but this error is unrecoverable. Quit."
We tried to install again, with the same result. Can any of you
experts shed any light on this problem or is there a website
that assists with computer questions and difficulties? Thanks
so much.

checklg Aug 13, 2003 9:12 AM

To answer a question with a couple of questions.

1) Is your version of Elements suitable for Windows 98 ? It should tell you on the CD or other packaging.

2) Can you use the CD drive for loading other software ?

Bob Polk Aug 13, 2003 11:21 AM

Elements Fix
Hold down the CTRL_ALT_SHIFT keys when you boot the software. There is a file that needs to be eliminated.
That should fix your problem.

Old Bob The Elements User
(With Hiddenpower)

Mike_PEAT Aug 13, 2003 12:45 PM

You may have to temporarily disable anti-virus software for the duration of the installation...but make sure your system is clean beforehand and remember to RESTART your anti-virus software :!:

fporch Aug 13, 2003 8:23 PM

I didn't realize what a disaster Windows 98 was until I upgraded to Windows XP. Do yourself a favor and get XP - eliminates many problems (lock-up, program conflicts, and just plain making a computer irrational at times).

Mike_PEAT Aug 13, 2003 9:17 PM

Unless you have a lot of hardware that won't work under XP.

RGWeave Aug 18, 2003 7:32 AM

I have been using Elements 2 successfully with W98 Second Edition (SE) for some time. Do you have 98 Second Edition? If not, that may be your problem. You might be able to download the second edition service pack for

fporch Aug 18, 2003 5:45 PM


Unless you have a lot of hardware that won't work under XP.
Good Point.....I have in the last year purchased a OLYc-730, two Epson printers and an Epson scanner to replace very old (3 years plus) equipment. The new equipment seems well suited to XP......

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