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Old May 3, 2010, 4:28 PM   #1
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Default panasonic warranty - no "grey market"

so i ordered a panasonic gf1, and afterward noticed to my consternation that it was "imported". i emailed the seller who told me that even though the particular camera i had was meant for sale another country usually, that panasonic would honor the warranty. this sounded too good to be true considering that other camera companies don't support warranties for cameras that weren't meant for sale in a given country.

so i emailed panasonic, and they told me that yes - as long as i had the original receipt that the camera was under warranty and they would fix it for a year after purchase.

that's very cool - kudos to panasonic. but i find myself wondering why other companies don't do the same...
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Old May 3, 2010, 4:38 PM   #2
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there are a few companies that will do that. i believe Olympus is the same.
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Old May 3, 2010, 6:02 PM   #3
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Olympus carries an international warranty. It will cover the camera everywhere also.
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Old May 3, 2010, 8:28 PM   #4
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In some regions of the world, independant companies import products and are responsible for warranty work instead of the original manufacturer. In the US, however, most companies that import are wholly owned subsidiaries of the manufacturer. The "Gray Market" thing is so that, for instance, Canon USA, a wolly owned subsidiary of Canon (Japan), won't be obligated to provide warranty support for a Canon product that was imported into Upper Slobivia by Dewey, Cheatham, & Howe, who may not have taken proper care of it, and then sold it through eBay to someone in Accident, MD.
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Old May 3, 2010, 9:11 PM   #5
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Quote:
Originally Posted by TCav View Post
In some regions of the world, independant companies import products and are responsible for warranty work instead of the original manufacturer. In the US, however, most companies that import are wholly owned subsidiaries of the manufacturer. The "Gray Market" thing is so that, for instance, Canon USA, a wolly owned subsidiary of Canon (Japan), won't be obligated to provide warranty support for a Canon product that was imported into Upper Slobivia by Dewey, Cheatham, & Howe, who may not have taken proper care of it, and then sold it through eBay to someone in Accident, MD.
In addition, it protects profit margins for these wholly owned subsidiaries and the parent company. If local stores could purchase/import product from other countries, they could simply pursue the best pricing.
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Old Mar 6, 2012, 2:09 PM   #6
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Default Panasonic told me the opposite

Quote:
Originally Posted by pcake View Post
so i ordered a panasonic gf1, and afterward noticed to my consternation that it was "imported". i emailed the seller who told me that even though the particular camera i had was meant for sale another country usually, that panasonic would honor the warranty. this sounded too good to be true considering that other camera companies don't support warranties for cameras that weren't meant for sale in a given country.

so i emailed panasonic, and they told me that yes - as long as i had the original receipt that the camera was under warranty and they would fix it for a year after purchase.

that's very cool - kudos to panasonic. but i find myself wondering why other companies don't do the same...
I was looking around for info regarding grey market panasonic cameras and found your post. I decided to contact panasonic myslef b/c there is a grey market gh2 for sale on ebay that I want to pick up. Andrew G. from panasonic said that the camera is not covered, proof of purchase or not.
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Old Mar 6, 2012, 4:03 PM   #7
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A lot of the time, manufacturers will only honor warranties from the original purchaser (warranties may not be transferable), with the item needing to purchased from an authorized dealer in the region you're located in.

So, when you purchase a camera from someone that is not an authorized dealer (e.g., someone buying a lot of cameras overseas and trying to resell them for a profit), you're no longer the original purchaser (the person you bought the camera would be the original purchaser), and warranties are often not transferable.
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