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Old Jun 8, 2010, 11:08 AM   #1
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Default Sensor replacement

I have a Sony Cyber-shot DSC-T3 digital camera which I was very much enjoying until the sensor packed up. I am told by Jessops and other camera shops, that the cost to replace the sensor by Sony would be in the region of 120 pounds. I find the price prohibitive considering that for another 20 or 30 pounds I can buy a brand new one. Can anybody tell me if there is a cheaper way of replacing the sensor? Any help would be much appreciated.
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Old Jun 8, 2010, 11:11 AM   #2
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The sensor is everything. If it goes, and it's not covered by the warranty, replace the camera.

But first, contact Sony to see if your particular model is covered by an extra warranty because of an unreasonably high failure rate.
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Old Jun 8, 2010, 11:19 AM   #3
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The sensor is everything. If it goes, and it's not covered by the warranty, replace the camera.

But first, contact Sony to see if your particular model is covered by an extra warranty because of an unreasonably high failure rate.
Thanks TCav. I'll try Sony but I don't think I stand much of a chance. The camera is 4 years old and I bought in Singapore.
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Old Jun 8, 2010, 11:25 AM   #4
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That model's sensor is covered by a recall (they'll fix it for free, even though it's out of warranty). The problem is that you may have to send it back to Sony Singapore for repair (as Sony UK may not want to work on a camera that's not sold in that area). But, it wouldn't hurt to try.

Here's the service bulletin about the problem on Sony Singapore's web site:

http://www.sony.com.sg/support/announcement/213772

You've got until the end of May 2011 to get it fixed for free:

http://www.sony.com.sg/support/annou...product/dsc-t3
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Old Jun 8, 2010, 11:45 AM   #5
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Quote:
Originally Posted by JimC View Post
That model's sensor is covered by a recall (they'll fix it for free, even though it's out of warranty). The problem is that you may have to send it back to Sony Singapore for repair (as Sony UK may not want to work on a camera that's not sold in that area). But, it wouldn't hurt to try.

Here's the service bulletin about the problem on Sony Singapore's web site:

http://www.sony.com.sg/support/announcement/213772

You've got until the end of May 2011 to get it fixed for free:

http://www.sony.com.sg/support/annou...product/dsc-t3
Wow! Thanks JimC. Do you know if they are contactable by email to initially start the ball rolling? I can only find their postal address and telephone number in Singapore.
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Old Jun 8, 2010, 11:52 AM   #6
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You may want to try this form and see if they respond. I'd ask for an e-mail contact to their service center and see if they give it to you.

http://www.sony.com.sg/section/contactus

Here's the service center info page, but I don't see any e-mail addresses:

http://www.sony.com.sg/section/servicecentres#
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Old Jun 8, 2010, 11:53 AM   #7
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I'd contact Sony in the UK and see what they tell you about it, too. It wouldn't hurt to try and see if they'd fix it for you.
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Old Jun 8, 2010, 11:55 AM   #8
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I'd contact Sony in the UK and see what they tell you about it, too. It wouldn't hurt to try and see if they'd fix it for you.
OK JimC, your help is much appreciated.
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Old Jun 8, 2010, 4:07 PM   #9
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Contacting Sony is not straightforward and time consuming. All replies are automated and only rip off premium telephone numbers are offered for "any other" questions. Cameras sent for repair free must be forwarded with the purchase cash receipt or invoice, otherwise the repair is chargeable. The problem is that I have misplaced the purchase receipt but I have Sony's Warranty Document, stamped and dated by the retailer and I am trying to find out if they will accept it in lieu of the cash receipt. So far, their automated emails are not answering my query.

Last edited by riki101; Jun 8, 2010 at 4:09 PM.
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Old Jun 8, 2010, 8:22 PM   #10
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Be persistent and insistent. In many cases, these type of repairs are paid for by 'captive' insurance companies, created for the purpose, with a set amount of funding from the parent company. The more repairs they avoid doing, the better their bottom line looks. IOW, they gotta do it, but they don't gotta like it, so they're going to make it difficult.

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