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Old Dec 29, 2003, 11:31 AM   #1
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Default Having your cam repaired ... Estimates = not free after all

Hi all,

On the olympus website, it states that :

"The typical repair is completed within 10 to 15 business days of the receipt of a warranty product or approval of the estimate. If your product requires an estimate, one will be sent to you at no charge. "

I called this morning the Montreal authorized service center and they told me that it costs 45$ bucks to have the estimate and then I decide if I have it repaired or not.

What the heck ?
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Old Dec 29, 2003, 11:38 AM   #2
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It is possible that the person you spoke with did not realize that your product was under warranty. If they still insist on charging for warranty repair work (outside of shipping charges), notify Olympus and find another shop for ALL of your business.
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Old Dec 29, 2003, 12:56 PM   #3
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I didnt know your product has to be under warranty in order to have the free estimate.

I thought that the estimate was free whatever your product was under warranty or not...
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Old Dec 29, 2003, 12:58 PM   #4
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Typically in electronics, warranty estimates are free but non-warranty work, including estimates, is not free. The repair man must take time to determine the extent of the problem to give an estimate of the repair. That estimate will be applied toward the repair. If you decide not to have the camera repaired, you are expected to pay the repairman for his time. Having worked in electronics, I ran into this sticky situation frequently.

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"The typical repair is completed within 10 to 15 business days of the receipt of a warranty product or approval of the estimate. If your product requires an estimate, one will be sent to you at no charge. "
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Old Dec 29, 2003, 1:05 PM   #5
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damn

it will cost me 60 bucks (including shipping) just to have that estimate!!
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