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Old Aug 3, 2004, 2:07 AM   #1
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hi, i have an HP Photosmart 720. Suddenly, it takes only blurry pictures. the image in the LCD screen is blurry also. i spoke with someone in tech support who went through the hard start type stuff and then finally said the camera is broken, warrenty is expired, you can upgrade to 735, 935 or 945.

is there any hope for this camera? if we need to buy a new camera HP is off the list unless someone can convince us otherwise.

thanks,


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Old Aug 3, 2004, 5:47 PM   #2
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My guess:

- does it zoom in and out normaly? may be the lens is broken or one of the lens element fall off

- the CCD is somehow displaced , did the camera has been drop off?

Anyway, I think that it does'nt worth to repair considering the camera value and repair cost.

"who went through the hard start type stuff " >> do you mean a firmware reset of the camera?
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Old Aug 3, 2004, 5:54 PM   #3
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Just for the heck of it, make sure the lens is not smudged (dirty). I've seen this happen before (with users assuming their camera was broken). All it takes to get a smudged lens sometimes is accidently rubbing an oilyfinger on it.

Also, make sure you aren't in Macro Focus Mode (designed only for close ranges).

Try leaving the batteries out for at least 24 hours, too. Sometimes this is the only way to fullyreset some models.

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Old Aug 3, 2004, 9:10 PM   #4
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KCan wrote:
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"who went through the hard start type stuff " >> do you mean a firmware reset of the camera?


i mean where you take the batteries out while the camera is still on, leave them out for 5 minutes then put them back in. i did that and before i called support i had done the reset where you take the batteries out while camera is still on and leave them out for 24 hours. i think that may be the firmware reset?

i don't know of the camera being dropped. i don't think it was.

since the problem began, the camera also makes a low pitched noise when turned on and off. it never made those sounds before.

what is the CCD?

thanks, deb )
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Old Aug 3, 2004, 9:15 PM   #5
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JimC wrote:
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Just for the heck of it, make sure the lens is not smudged (dirty).
jim, i wish it was just a dirty lens!!

guess i'll be in the market for a new camera. (

thanks, deb )
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Old Aug 3, 2004, 10:38 PM   #6
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bdbark wrote:
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i think that may be the firmware reset?
Yeah, that's what i mean

bdbark wrote:

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since the problem began, the camera also makes a low pitched noise when turned on and off. it never made those sounds before.
hum ... sounds like zoom lens gear problem :?crrrrrrr.... crrrrr....

bdbark wrote:
Quote:
what is the CCD?


We have a digicam dictionary here:

http://www.steves-digicams.com/digi_dictionary.html#c

quote:

CCD - Charged Coupled Device, a light sensitive chip used for image gathering ....



Good luck and happy shopping :-)
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