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Old May 5, 2003, 4:56 AM   #1
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Default Problems transferrig photos from digital camera under Win XP

Hi folks,
I hope someone can help me with this one. I've just re-installed Win XP on my computer and now it won't automatically start the Scanners & Camera wizard to transfer photos from my camera (Casio QV3500) to the hard drive when I connect it. According to Casio's site I do not have to install any drivers as Win XP should recognise it automatically. When I plug it in it recognises that it is a Casio Digital Camera but then it just gives me an icon for it as a "Removable Drive" under "My Computer". I can access the photos this way and copy or cut and paste them onto my hard drive but it is much less convenient. I don't know what settings I have to change to get it to ask me if I want to transfer photos from it when I plug it it. I've tried adding a device under the Scanners & Cameras wizard in Control panel but to no avail.
Any tips or advice welcome.

Thanks in advance,

Dermot
Manchester, UK
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Old May 5, 2003, 8:47 AM   #2
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did you get any drivers with the camera

just try installing them

sorry if this is no help
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Old May 5, 2003, 10:59 AM   #3
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It says on the Casio site that it isn't necessary as Win XP will recognise it. Despite this and upon your suggestion I decided to try it but it said "Current OS not supported" when I tried to install it.

Thanks anyway.

Dermot
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Old May 5, 2003, 11:15 AM   #4
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tried checking microsoft for updates

on IE go to tools and Windows Updates
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Old May 5, 2003, 1:51 PM   #5
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If the camera is recognised as an external drive by the computer then no driver is needed, and the computer doesn't see it as a "camera"...it sees it as a "drive".

That Cameras&Scanners thing was from back when it was thought that all cameras would be TWAIN driven, like scanners were (I still have a TWAIN camera kicking about) but it's much easier to have the camera as a storage device because no driver is needed for the camera and you can plug the camera in any computer without a driver.
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Old May 5, 2003, 2:16 PM   #6
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My canon camera at first would pop up the auto-wizard feature of WinXP. Though now it does not but I can get the wizard back by right-clicking and selecting Get Pictures from the menu of the cameras icon in My Computer.

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Old May 5, 2003, 5:28 PM   #7
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I've tried right clicking the "Removable Disk" icon for my camera but "get pictures" is not an option given. I've tried changing things about on the "properties" tab when I right click it but to no avail. This feature of having the Scanners and Cameras wizard starting up each time I plugged in my camera used to work fine on my PC running Win XP up until I reinstalled it.

Thanks for all the suggestions so far.

Dermot
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Old May 6, 2003, 9:52 AM   #8
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Have you installed any of the service packs for Windows XP?
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Old May 6, 2003, 10:03 AM   #9
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Do a search before you try installing any of the Casio drivers - I recall seeing some horror stories about folks doing that with Windows 2000 and having to reinstall the OS.

The only advantage that I know of for the Casio software over a simple copying from the "removable drive" is the EXIF information. DiCaInfo (http://www.dicasoft.de/dicainfo.htm)does a better job of getting all the EXIF data than Casio's PhotoLoader for the 3000 and (I think) for the 3500.
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Old May 20, 2003, 3:55 PM   #10
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Sorry guys for the delay in getting back to you all. I've tried all the suggestions about downloading all the latest updates for Win XP etc but to no avail. I can live with having to copy the image files from the "removable storage drive" icon that comes up under "My Computer" when I connect my camera.

Thanks for all your help though.

Regards,

Dermot
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