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Old Jun 24, 2003, 5:23 AM   #1
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Default Problem with my photosmart 812

I am french. Sorry for my bad english

When I start the photosmart 812, no problem. The objective is totally out. Then a strange noise appears. I could not take a picture because the photosmart locks. So I have to pull out battery to reset.

In the root of the flash card of my photosmart 812 camera is a file named "HPERRLOG.TXT".
It contains this text:

Fatal Error number 19087409 (0x1234031) reported in Capture.cpp rev 1.103, line 475

thanks
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Old Jun 24, 2003, 9:19 PM   #2
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Hi,

There's a new software upgrade version of 2.0 for all HP digicams. It's a large file, 186MB, it may take you several hours to download it if you don't have high speed connections. Here's the website for downloading:
http://h20015.www2.hp.com/en/softwar..._lang=en&cc=us

On this same website, you should see a link to >>Contact HP, you may want to explain your problem and find out if this new 2.0 version would fix the problem. Also, if you don't have high speed connections, you may want to request a CD version to be sent to you.

If all fails, please let me know and I can have an HP representative to contact you.

Natalie
Hewlett-Packard Co.
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Old Jun 25, 2003, 4:44 AM   #3
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Hi,

I think it's wiser to upgrade the firmware of the camera.
The imaging software cannot help with the camera when it's not connected to the PC.

Greetings,
Frank
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Old Jun 25, 2003, 1:52 PM   #4
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Oliv421,

Below is a reply from our HP Photosmart Camera E-mail Support about the new 2.0 upgrade. Looks like it may fix your camera problem.

"The new feature about the HP Photo and Imaging software version 2.0 is

* Easier access to HP Instant Share.
* Print Application Enhancements.
* Image Editor Enhancements.
* Expanded E-Services.
* Includes HP System Diagnostics.

Sincerely,
Amit
HP Consumer e-Support"
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