Steve'sDigicams

fishycomics · Sep 28, 2006, 6:14 AM

I never used my name and they call me a PAco? hmm wonder if that is Sir?

Dear Paco,

Aiptek hasn't been providing the function for user to update new firmware.

The relevant update driver and e-manual, which can be found at AIPTEK website

http://www.aiptek.com.tw/english/service/service.htm

Best Regards,

AIPTEK International Inc.

Customer Service Center

rgvcam · Sep 28, 2006, 9:58 PM

Maybe they think the USA is part of Latin America LOL and assume everyone is called Paco!

I wonder why they don't provide firmware updates as some other companies do?

I guess they are too afraid of a support deluge from people who might not be technically able?

On the other hand, if there is a serious issue with a device, in my opinion, they are obligated to provide a firmware update to fix it under warranty. The alternative would be for us to return the devices, which is a waste of our time and theirs, not to mention the cost of shipping.

fishycomics · Sep 29, 2006, 6:38 AM

IfI remember correctly I suggested why not a CDR with upgraded firmware

Mustek sent out a letter in the box that

1 autofocus lock is fixed?

for the 5500 dv model.

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Sep 28, 2006, 6:14 AM	#1
fishycomics Moderator Join Date: Jul 2005 Location: NYC NY Posts: 9,684	I never used my name and they call me a PAco? hmm wonder if that is Sir? Dear Paco, Aiptek hasn't been providing the function for user to update new firmware. The relevant update driver and e-manual, which can be found at AIPTEK website http://www.aiptek.com.tw/english/service/service.htm Best Regards, AIPTEK International Inc. Customer Service Center

Sep 28, 2006, 9:58 PM	#2
rgvcam Senior Member Join Date: Jul 2006 Posts: 2,084	Maybe they think the USA is part of Latin America LOL and assume everyone is called Paco! I wonder why they don't provide firmware updates as some other companies do? I guess they are too afraid of a support deluge from people who might not be technically able? On the other hand, if there is a serious issue with a device, in my opinion, they are obligated to provide a firmware update to fix it under warranty. The alternative would be for us to return the devices, which is a waste of our time and theirs, not to mention the cost of shipping.

Sep 29, 2006, 6:38 AM	#3
fishycomics Moderator Join Date: Jul 2005 Location: NYC NY Posts: 9,684	IfI remember correctly I suggested why not a CDR with upgraded firmware Mustek sent out a letter in the box that 1 autofocus lock is fixed? for the 5500 dv model.