I have recently bought an Epson 4990 scanner mainly to scan 35m slides & am looking for someone to give me some input. As of yesterday, I have had to call Epson the 2nd time to get the scanner back working. It keeps on getting to where when I click on the Epson scan icon on my desktop, it will minimize it self & I cannot pull it back on the screen. Also, when I scan my slides with the setting at 9600 dpi it now only gives me a 3 to 5 MB file size in Jpeg whereas it previously gave me up to a 10MB file size. I haveeverything in the correct settings.
Epson & the Dealer I bought it from are saying it is in my software in my computer(Brand New HP tower I bought in August 2005)& I think I have a defective scanner. If not a problem, I would like to find someone who owns this scanner &would be willing to talk via telephone to them.Any input is apprecaited. Many thanks.