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Old Mar 22, 2003, 9:02 AM   #1
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Default Epson Technical Support - LOUSY!

Just a heads-up. As good as Epson's printers and scanners are is how bad their technical support is. No 1-800 number, tech reps with poor customer service skills and who can't answer the most basic questions (I figured out the last two problems on my own while on the line during LENGTHY phone calls for which I paid), being put on hold until you hang up after 20 minutes, NO live online support, NO EMAIL address, for crying-out -loud. I really find it hard to believe that a company that makes such good products cares so little about their customers after the sale. Any one else experienced these problems?? :x
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