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MichelleWThompson Jun 11, 2014 9:17 AM

I can't transfer pictures from my Kodak camera onto my computer! Help!?
I have a Kodak camera, and up until recently, I've been using my USB cable and Kodak EasyShare to transfer pictures to my computer. All of the sudden...well, something's wrong, and I just don't know what. When I plug in my camera to my computer using the USB cord, nothing happens when I turn the camera on---the EasyShare menu doesn't pop up like it used to. My pictures won't start loading, either. I get this message time and time again saying something like "Cannot get the device information."
I just don't know what's wrong...
I've tried everything I can think of---including attempting to download updated software from the "Kodak site," but all of those attempts failed; it kept saying I needed to "right click on the Kodak logo and select 'Shut Down'"...well, I tried every possible Kodak logo on my computer, and I was never given the option to "Shut Down."

Please, I need help! This is so frustrating...I have very important pictures I need to get on my computer ASAP!
Even if I don't use the EasyShare program, I need to get them on somehow!
Update : Thanks for all of your help ^.^"
I tried each of yours methods (as best I could) but, this stuff goes so totally over my head, I didn't really achieve anything. It's nearly 5 in the morning, and I haven't gone to I'm going to sleep on it ^.^"
Thanks again, guys :)


Weebee Jun 12, 2014 3:45 AM

Have you tried plugging the sd card from the camera into the computer? Try uninstalling and re-installing the software.

Old Boat Guy Jun 12, 2014 7:58 AM

When you plug in your USB cable does the computer give any indication of see you have done so? Try a different USB cable and different port if possible.

Plug the camera into your computer then check under My Computer to see if the device is being recognized. Regardless of the status of EasyShare your computer should still see the camera. Hope this helps

gjtoth Jun 12, 2014 8:30 AM

Before you do any of the above, reboot your computer and try it again.

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