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Old Feb 15, 2006, 9:11 PM   #1
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hey!..im new to these forums and in need of some help. maybe someone here can help me. i have a small CD33 kodak digi camera that i use mainly for friend shots...but i accidently dropped it on marble floor (big oops).. and the lens wont retract. im gettin a error screen when i turn on the camera "lens error 12" i cant take pictures or anything anymore with it... i dont knw if i want to send it to kodak or not to have it fixed for the same amount that its worth. and with a purchase of a new lens for my film slr, no way cani afford a new one. maybe someon can help me to figure out excatly whats wrong with it. maybe the lens has snapped inside?? any help would be awesome..thanks everyone

-Cassie
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Old Feb 15, 2006, 11:21 PM   #2
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When things break, and they're not worth getting repaired, I drop them again. Sometimes they start working. Sounds like the lens might be stuck... I wouldn't actually advise dropping it again, it's just what I'd do.
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Old Feb 16, 2006, 12:46 AM   #3
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Sorry but it sounds like it will need to be sent to Kodak for repair. Either that or get a new one. I can't see it or hold it so I can't really see what might be wrong with it. If you E-mail or call Kodaks support line they can probably tell you what the lens error message means, but as I said at the beginning they will more than likely say return it for repair! Give them a call they are very good sometimes at straightening things out!

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Old Feb 16, 2006, 1:18 AM   #4
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I am going to go with the Dwag-

You really cannot loose anything by calling Kodak and getting some help.

Make the call.

MT
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Old Feb 16, 2006, 1:45 AM   #5
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I had a problem with my DX4900 back in 2002 or 2003(can't remember anymore gettin old lol) anyway they told me to send in to be tested and within a week the called me and told me that some chip in the camera was bad and needed to be replaced and would cost approx $220. I told them at this time I did not want to fix it. They then asked if I would be interested in upgrading to a better camera and offered a refurbished DX6440 for $199. At the time the refurbished was going for $259, so I accepted and received the camera in 5 working days. Also I have been very happy with the camera and I still use it today. Sorry to ramble

Darrell
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Old Feb 17, 2006, 12:23 PM   #6
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cassie, How's it going on the repair front. Did Kodak offer an answer? Give us an update if you can, when you can. Please.

Dawg
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Old Feb 17, 2006, 1:32 PM   #7
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ive decided to get a new camera. not sure what to get yet though. probally another digital. im going to be calling kodak about it, but im going ona little vacation this weekend. ikind of wish i would have it for this weekend. but the film slr will have to do
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Old Feb 17, 2006, 2:02 PM   #8
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Cassie-

Please keep us posted. I am sure that we can help you out.

MT
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Old Feb 17, 2006, 2:50 PM   #9
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Well you have fun this weekend anyway. I hope you can get another digital soon or get that one repaired. The savings in processing cost will more than pay for a new one or getting the old one repaired. If you like real photographs check out kodaks printer and camera combos. I got the wife a C340 and printer for Christmas and she has already printed over 400 photo's with it and loves both the camera and the printer!

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Old Feb 17, 2006, 3:33 PM   #10
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Cassie-

Kodak has a reconditioned/refurbished camera program that offers those cameras at a discounted price with a FULL factory, 1 year guarantee. Here is a link to the least expensive of those cameras:

https://www.kodak.com/eknec/PageQuer...requestid=9531

MT
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