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Old Nov 11, 2009, 6:04 AM   #1
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Default Problem with Nikon's service department


Maybe some of You could help with Nikon’s service, we’ve got a huge problem in Poland. We can’t write to the management of Nikon in Poland because they don’t listen us and this situation is not new. Do You know who is supervisor of all service departments or quality control (e-mail, adress)?

People are frustrated and that’s way they created this site (the site is now translated into english, you can read now about a few cases):

http://polishnikonservice.com/en/faq.html - FAQ, what is the goal

http://polishnikonservice.com/en/com...20english.html - translated cases

But You can also use http://translate.google.com/# to understand another articles.

People are annoyed because they’re waiting on their equipment 1-2 months or pay more than for exapmple in UK. That’s way some users strated to service equipment abroad!
They’re sending lenses or cameras in Berlin or in UK (Fixation).

One of users had broken Nikkor 24-70/2.8. In Poland our service said that total cost of reparation will be almost 1410 $ , so he sent it to Fixation where he paid 185 $ (diagnosis was the same in two services), you can read abot this case here:
http://forum.nikon.org.pl/showthread.php?t=109873 or http://polishnikonservice.com/en/len...kichu1979.html

People very often have no answer from polish service – they don’t respond frequently on e-mails or telephones or said “the lens will be repaired in next week”, than in next week and so on…. Just no contact.

The most known photography portals in Poland wrote articles about this problem:


http://www.fotopolis.pl/index.php?n=9846 - here is the official answer from Nikon Poland where thay said that will create on their site “new function” ;-) where you can complaint on their activities. But this won’t speed up serivice’s work and we don’t belive it will be better until somedody from the global management won’t hear about low level quality of service!

Big photography portal will carry out an incognito actions and they will be sending a broken equipment to services in our country: http://www.fotopolis.pl/index.php?n=9886

Here are another articles – you can see this is serious problem:
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