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Old May 19, 2005, 4:46 AM   #21
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I have just heard back from Olympus support on this issue and I quote

According to information that we have received from our Research &
Development Departement in Tokyo, we have to certify that:
- the compatibility 1G xD card with MPEG4 in the camera C 770UZ, is not yet confirmed.

We are sorry not to be able to give you any further information until an
official announcement from our R&DD will be relese on our website until the end of May 2005.

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Old May 19, 2005, 4:54 AM   #22
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Still no answer from Olympus. I've asked for confirmation of the problem, but again they needed more time....
For any customer it takes only two minutes to find out this problem, but it takes Olympus support over a month to reproduce this, even if we exactly tell them how to.

Hopefully they have a solution at the time they confirm the problem. Until a solution available, don't buy the 1Gb card for C770.
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Old May 19, 2005, 7:17 AM   #23
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Today I got the following email from Tokyo Customer Support



....

We have confirmed the phenomenon you pointed out.
The 1 GB xD picture card is basically compatible with C-770 UltraZoom.

We have the following information that we confirmed.

* Only when recording the MPEG4 movies with sound, the phenomenon is generated.
This phenomenon does not happen besides recording MPEG4 movies with sound.

* This phenomenon is generated when you use type M 1GB xD-picture card.

Please use 1GB xD-picture card with C-770 UltraZoom excluding above conditions.

We appreciate if you could contact Olympus Europa GmbH for the further
information regarding this case.

....



:sad:

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Old May 19, 2005, 2:05 PM   #24
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Same reply over here... I really think it's time for me to switch to another company/camera...I bought this card to make long movies and now that's the only unsupported feature. Who the hell do they think they are?



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Old May 19, 2005, 3:43 PM   #25
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MaybeOlympus Tokyohas a newspam bot...:G

Ok, they finally have confirmed the problem. Nice to hearabout!

Butwhat about a solution to the problem?
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Old May 27, 2005, 7:14 AM   #26
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Instead of solving the problem, theyadded on the slyin very small print (http://www.olympus.co.jp/en/support/...0374e.cfm#c1-6) :

*1-6 C-770 Ultra Zoom does not allow to record movies with use of the xD-Picture Card Type M in the following conditions: 1) selecting MPEG4 in the record modes, and 2) selecting ON in the sound record mode.

I'm not happy hearing this AFTER I bought the 1GB card. Olympus really sucks if they don't solve thisby writing a proper firmware update.



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Old May 27, 2005, 11:30 AM   #27
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While it's not posted yet on the Olympus USA site, they will be exchanging the 1GB card for 2-512MB cards. Contact your local Olympus support and request the exchange, they will require you to send in the 1GB card.

Thank you

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Old Jun 1, 2005, 8:36 AM   #28
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that's a decent deal anyway. Use the two 512's for now, and if they dont fix it at least you get 25-30 minutes of video per 512mb card. That;s better than most.
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Old Jun 10, 2005, 2:51 AM   #29
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Has anybody actually managed to get their 1Gb card swapped for 2 x 512MB cards. I contacted Olympus Europe to request the swap and 10 days later have heard nothing back from them. At this stage I am starting to regret 'upgrading' from my old Fuji Camera.
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Old Jun 17, 2005, 5:25 PM   #30
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After finding this forum last week, I phoned the supplier Digital Depot of Stevenage, and explained the problem. The chap there, Paul, was very helpful and even though he said he hadn't heard of the problem before, he offered to swap the cards at no extra cost.

I returned the 1 Gb card by post on Saturday, and received the 2 x 512Mb cards in Wednesday's mail. Great service, and a very good price too (1GB was only £56 compared to £89 in most shops)

Olympus now have some info on their specs page: http://www.olympusamerica.com/cpg_se...cat=C%2DSeries


so it should be easier to get swapouts now.


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