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Old Dec 13, 2006, 10:10 PM   #1
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I had wrote previously on the forum about my defective pany SD card (locked in copyright protection mode because the tab fell off!). I called pany. It took me about 10 minutes to finally talk with a HUMAN. Then, the dude was tech support and he wanted me to fax him the receipt (which I had already told him that I didn't have, but might be able to find). I kept talking. I suggested he talk with customer service on my behalf. He told me he would talk with management and that they would make a decision in 5-7 business days. The card was about 11 months old and was part of a rebate promo so i told him i assumed they'd still have my info for marketing reasons. After hanging up with him, i wasn't confident they'd do much if anything for me (especially since i hadn't located my paperwork - organization is not my strength!). Well, today - bless their little techy hearts - I received in the mail (via AIR mail) a package. And, what do you think was in it? Yep. Your right. They sent me a replacement card FREE of charge. So, good move PANY! Thanks.

Someone on the forum had asked me to let him know how it went. So now you know! :-)
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Old Dec 14, 2006, 5:27 AM   #2
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Good. I am happy to learn you got a replacement card. It is important for Panasonic to have goodname in service too. A camera maker cannot afford to have a poor image!
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Old Dec 14, 2006, 9:39 AM   #3
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Raghu wrote:
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Good. I am happy to learn you got a replacement card. It is important for Panasonic to have goodname in service too. A camera maker cannot afford to have a poor image!
pun intended
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