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Old Mar 11, 2006, 9:57 AM   #1
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I bought this camera from the United States two months ago. I live in Europe so I think the warranty is not valid here. But apart from that, my FZ20 fall in the floor with the lenses opened. I switched of the camera and the lenses went inside. But after i switch on again the lens don't get out any more and I get an error saying : "Please turn camera off and on again." The lens are stuck and I don't know what to do... Any help, I'm very thanks

(Sorry about my bad english)

Thanks for the help
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Old Mar 11, 2006, 1:23 PM   #2
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your English is fine, but it sounds like your FZ20 isn't! dropping the camera with the lens extended may have damaged the mechanism that drives it. at this point, assuming you have a warranty, you probably will have to send it to an authorized service center for repair. if there's nowhere in Portugal that will honor the warranty, try sending it to the US service center. however, since the damage is the result of mishandling the camera, it may not be covered, and you may have to pay for repairs.


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Old Mar 11, 2006, 1:29 PM   #3
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Good advise Squirl. I had my FZ20 sent in for repairs, during its warrenty period, because one of my kids had shoved the card in upside down and wrecked the card slot. The service guy had to replace the whole computer board becase the card slot is conected but even though the damage was my fault, Panasonic covered the repair bill. I hope you will be able to have the repair covered as I did.


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Old Mar 11, 2006, 1:31 PM   #4
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gtbarradas wrote:
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I bought this camera from the United States two months ago. I live in Europe so I think the warranty is not valid here. But apart from that, my FZ20 fall in the floor with the lenses opened. I switched of the camera and the lenses went inside. But after i switch on again the lens don't get out any more and I get an error saying : "Please turn camera off and on again." The lens are stuck and I don't know what to do... Any help, I'm very thanks

(Sorry about my bad english)

Thanks for the help
because the lens went inside maybe the motor that drives them is ok. Its sound like a serious damage but you can try this. Reset the camera settings (the recording and viewing) also remove the battery and put it back int the camera after few minutes. Maybe this will not help put it will not make the problem worse.
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Old Mar 11, 2006, 1:41 PM   #5
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I had the same problem about 10 months ago(only had it 2 months and dropped it)

When the lens doesn't drive out you get the message up "PLEASE TURN CAMERA OFF AND THEN ON AGAIN"


What has happened is the lens is stuck in its home position and the clicking you can hear is the lens trying to drive out.

You can try pulling on the lens as you turn it on. This may release it.

I had to take mine apart to release it. (I don't recommend it unless you have some sort of experience it mechanical equipment as it can be quite fiddly.

Good luck, let us know how you get on.

Steve
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Old Mar 11, 2006, 1:58 PM   #6
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It does really sound like a serious problem, but I would try to send it in for repair. I think there will be a repair centre somewhere in Portugal, or at least they will have a service centre. Maybe it is a small repair issue for the Panasonic repair centre so they just treat it as warrenty.

Keep us up to date about the things that are going to happend,


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Old Mar 13, 2006, 6:15 AM   #7
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I always have the lens hood adapter attached, so that even when the lens is extended to its full length it is still insider the adapter. While I have not dropped my camera,there have been occasions when the camera took mild hits from unexpected movements. On such occasions, I feel theadaptercertainly saved the lens.
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Old Mar 13, 2006, 11:50 AM   #8
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I agree I never use the camera without the adapter.

Raghu wrote:
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I always have the lens hood adapter attached, so that even when the lens is extended to its full length it is still insider the adapter. While I have not dropped my camera,there have been occasions when the camera took mild hits from unexpected movements. On such occasions, I feel theadaptercertainly saved the lens.
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Old Mar 15, 2006, 6:21 AM   #9
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"You can try pulling on the lens as you turn it on. This may release it"

Thank you so much Steve, i puled the lens out and now its working. I called Panasonic service and they told me that it would cost more than 200$ to fix it so I just tryed myself. :-)

The problem now is that the flash doesn't work, when I open the flash the red mark in the LCD blinks red all the time and I can't take any picture with flash. :roll:

Well, thank you so much for all your help guys
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Old Mar 15, 2006, 6:57 AM   #10
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Glad to hear its now working again.

You flash problem could be that the ribbon cable inside has become loose after the knock it had.

I suggest you take it to a camera repair shop and see if they could take the rear cover off to check.



Good luck and look forward to you posting some shots.



Steve
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