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#2 |
Senior Member
Join Date: Mar 2005
Location: D/FW area Texas
Posts: 7,590
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don,
it's probably the same here. i had to get a new mount for 500/4.5. no problem, ''we have it in stock''. they did all except 1 part. there's about 16 parts to the mount. they shipped it to me anyway without telling me it's back orderd. i waited 3 months for the part that was suppose to be here in the next week or two.. roy |
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#3 |
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Join Date: Feb 2004
Posts: 6,084
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#4 |
Senior Member
Join Date: Nov 2005
Location: Hassleholm, Sweden
Posts: 3,457
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It's then a "Cheers" and some "sturm und drang" might help...:-)
Kjell |
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#5 | |
Senior Member
Join Date: Jan 2007
Posts: 1,318
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thekman620 wrote:
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#6 |
Senior Member
Join Date: Jan 2007
Location: Hot Springs, AR
Posts: 3,724
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Other side of the coin....I had a problem with the lens retraction mechanisim on my wife's little Optio S50 pocket camera...sent it back to Pentax USA in Colorado and had it back in my hands in less than two weeks from the time I originally mailed it.
Excellent communications, prompt repair, and good shipping....hard to have any complaints about that. |
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#7 |
Senior Member
Join Date: Mar 2005
Location: Extreme Northeastern Vermont, USA
Posts: 4,309
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This is a fairly common scenario with service departments these days. The techs are under pressure to produce - pay rates and promaotions are determined by numbers, not the difficulty of the repair. Diagnosing problems which are not immediately apparent can eat up a lot of time. The 'front end' - people who answer phones - are not technicians, and are able to give only generic answers. In some cases, they are not physically located in the same country as the technician. The tech's case notes may mean nothing to the person replying to your inquiry.
It appears you provided enough info for the tech to understand your problem and find a solution. This isn't often the case. Most have to guess a lot as to what the problem actually is. brian |
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#8 |
Senior Member
Join Date: Mar 2005
Posts: 4,198
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![]() "The Technician Had To replace The Body Cover , The camera was not sitting still on its frame." Sounds like a design issue to me, which may be why some people had issues with focus and others did not. The fix on the 200 sounds like a deal since they must have worked over the entire lens fixing your problem. It will be interesting to see if this makes your problem go away. By the way, I have found Pentax USA to be very good and fairly fast in past dealings with them. Tom |
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