Steve'sDigicams

thekman620 · Aug 17, 2007, 11:43 AM

.

robar · Aug 17, 2007, 2:30 PM

don,
it's probably the same here. i had to get a new mount for 500/4.5. no problem, ''we have it in stock''. they did all except 1 part. there's about 16 parts to the mount. they shipped it to me anyway without telling me it's back orderd. i waited 3 months for the part that was suppose to be here in the next week or two..

roy

thekman620 · Aug 17, 2007, 2:38 PM

.

bilybianca · Aug 17, 2007, 3:23 PM

It's then a "Cheers" and some "sturm und drang" might help...:-)

Kjell

Hayward · Aug 17, 2007, 5:16 PM

thekman620 wrote:

Quote:

. Makes me want to go out and buy a Canon or Nikon.

No cheers today....

.........Don

Don'r bank on them being any better. Haven't delt witrh Canon, but Nikon was no joy a few years back. Not horrible, and problem was fixed, but same sort of time/promise screw ups.

Trojansoc · Aug 17, 2007, 7:59 PM

Other side of the coin....I had a problem with the lens retraction mechanisim on my wife's little Optio S50 pocket camera...sent it back to Pentax USA in Colorado and had it back in my hands in less than two weeks from the time I originally mailed it.

Excellent communications, prompt repair, and good shipping....hard to have any complaints about that.

VTphotog · Aug 17, 2007, 8:48 PM

This is a fairly common scenario with service departments these days. The techs are under pressure to produce - pay rates and promaotions are determined by numbers, not the difficulty of the repair. Diagnosing problems which are not immediately apparent can eat up a lot of time. The 'front end' - people who answer phones - are not technicians, and are able to give only generic answers. In some cases, they are not physically located in the same country as the technician. The tech's case notes may mean nothing to the person replying to your inquiry.

It appears you provided enough info for the tech to understand your problem and find a solution. This isn't often the case. Most have to guess a lot as to what the problem actually is.

brian

ennacac · Aug 17, 2007, 8:56 PM

"The Technician Had To replace The Body Cover , The camera was not sitting still on its frame."

Sounds like a design issue to me, which may be why some people had issues with focus and others did not.

The fix on the 200 sounds like a deal since they must have worked over the entire lens fixing your problem. It will be interesting to see if this makes your problem go away.

By the way, I have found Pentax USA to be very good and fairly fast in past dealings with them.

Tom

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Aug 17, 2007, 11:43 AM	#1
thekman620 Senior Member Join Date: Feb 2004 Posts: 6,084	.

Aug 17, 2007, 2:30 PM	#2
robar Senior Member Join Date: Mar 2005 Location: D/FW area Texas Posts: 7,590	don, it's probably the same here. i had to get a new mount for 500/4.5. no problem, ''we have it in stock''. they did all except 1 part. there's about 16 parts to the mount. they shipped it to me anyway without telling me it's back orderd. i waited 3 months for the part that was suppose to be here in the next week or two.. roy

Aug 17, 2007, 2:38 PM	#3
thekman620 Senior Member Join Date: Feb 2004 Posts: 6,084	.

Aug 17, 2007, 3:23 PM	#4
bilybianca Senior Member Join Date: Nov 2005 Location: Hassleholm, Sweden Posts: 3,457	It's then a "Cheers" and some "sturm und drang" might help...:-) Kjell

Aug 17, 2007, 7:59 PM	#6
Trojansoc Senior Member Join Date: Jan 2007 Location: Hot Springs, AR Posts: 3,724	Other side of the coin....I had a problem with the lens retraction mechanisim on my wife's little Optio S50 pocket camera...sent it back to Pentax USA in Colorado and had it back in my hands in less than two weeks from the time I originally mailed it. Excellent communications, prompt repair, and good shipping....hard to have any complaints about that.

Aug 17, 2007, 8:48 PM	#7
VTphotog Senior Member Join Date: Mar 2005 Location: Extreme Northeastern Vermont, USA Posts: 4,309	This is a fairly common scenario with service departments these days. The techs are under pressure to produce - pay rates and promaotions are determined by numbers, not the difficulty of the repair. Diagnosing problems which are not immediately apparent can eat up a lot of time. The 'front end' - people who answer phones - are not technicians, and are able to give only generic answers. In some cases, they are not physically located in the same country as the technician. The tech's case notes may mean nothing to the person replying to your inquiry. It appears you provided enough info for the tech to understand your problem and find a solution. This isn't often the case. Most have to guess a lot as to what the problem actually is. brian

Aug 17, 2007, 8:56 PM	#8
ennacac Senior Member Join Date: Mar 2005 Posts: 4,198	"The Technician Had To replace The Body Cover , The camera was not sitting still on its frame." Sounds like a design issue to me, which may be why some people had issues with focus and others did not. The fix on the 200 sounds like a deal since they must have worked over the entire lens fixing your problem. It will be interesting to see if this makes your problem go away. By the way, I have found Pentax USA to be very good and fairly fast in past dealings with them. Tom