Go Back   Steve's Digicams Forums > Digital SLR and Interchangeable Lens Cameras > Pentax / Samsung dSLR, K Mount Mirrorless

Reply
 
Thread Tools Search this Thread
Old Sep 25, 2010, 4:31 PM   #11
Senior Member
 
rhermans's Avatar
 
Join Date: Jun 2005
Location: Antwerp - Belgium
Posts: 3,454
Default

Debris in the camera, is an explanation I wouldn't accept either. And I'm someone who changes lenses a lot, in / outdoor only place I woudn't do that is the beach.

Sounds more that 'the woman' didn't know anything and just tried to brush you off with that stupid remark.

I had my k10d send in a few years for repairs and they charged me 50€ to send it in, but that was because I bought it from somewhere else and was real glad they would send it in. Even refunded the 50€ when a few weeks later I bought my k20 there.

Think you'll have to find another shop.

Just my 5c

Ronny
__________________
rhermans is offline   Reply With Quote
Old Sep 26, 2010, 11:42 AM   #12
Senior Member
 
Marc Langille's Avatar
 
Join Date: Aug 2008
Posts: 144
Default

As an FYI, this company does the repair work for several brands, not just Pentax. I don't claim to know their MO or anything similar, but I've heard of a similar issue with someone else. I would not blame this directly on Pentax, but it sure is disheartening to hear of your problems. CRIS is supposed to help, not hinder the customer.

Please keep us posted.

Regards,
Marc
__________________
Marc Langille Photography | Photography Workshops | PPG

“The camera is only a tool: the image is the product of your mind and vision.”
Marc Langille is offline   Reply With Quote
Old Sep 26, 2010, 3:33 PM   #13
Senior Member
 
penolta's Avatar
 
Join Date: Apr 2007
Location: California USA
Posts: 5,206
Default

Since Hoya cut back on their Pentax operation, Pentax USA no longer does their own servicing. They now contract with CRIS (which I think is in Arizona) to do all their servicing, which by all accounts does a good job. Wait until you get it back before you make any hasty judgements - after all, you were only talking to a representative who may not have gotten the story straight, and not to a repair person.
__________________
.
.
If life brings you lemons, you can make lemonade.

Last edited by penolta; Sep 26, 2010 at 3:39 PM.
penolta is offline   Reply With Quote
Old Sep 26, 2010, 3:46 PM   #14
Senior Member
 
Join Date: Nov 2009
Posts: 589
Default

I'm going to call tomorrow for another update. I'll let you know what I find out.
tony3dd is offline   Reply With Quote
Old Sep 26, 2010, 9:43 PM   #15
Senior Member
 
Join Date: Jul 2006
Location: Tumbleweed, Arizona
Posts: 1,381
Default

Tony - They also offer the ability to track the work on line - ask about that.
interested_observer is offline   Reply With Quote
Old Sep 26, 2010, 9:46 PM   #16
Senior Member
 
Join Date: Nov 2009
Posts: 589
Default

Yes I need to get the customer number. Thanks.
tony3dd is offline   Reply With Quote
 
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -5. The time now is 10:51 AM.