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Old Oct 31, 2006, 6:19 PM   #41
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Cameta camera sent me a replacement lens which now works extremely well with my DS (finally!)One of the things I noticed right away was that the aperture lever on the back end of the second lens moved freely one direction, and sprang back normally. The first lens they sent had a very stiff lever, but I thought nothing of it at the time.

It was a pain getting the right lens for my camera, but the quality of the pictures it takes is simply amazing.

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Old Nov 2, 2006, 6:01 PM   #42
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I've dropped the problematic lens off at Gentec, they said it would take a week or so. Hopefully they'll figure it out, but they said it sounded like something might be loose based on the description of the problem.
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Old Nov 10, 2006, 2:51 AM   #43
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Purchased from Cameta in July. It had the usual problems, menu dissappear after a few seconds, refocussing after focus lock, etc. I didn't want to chance a replacement from Cameta with the same problems and have to pay shipping again and again until I got a good one. Cameta did not have a RMA system, so I feared that it may get lost somewhere.

I decided to send to SIGMA NY for warranty repair. They received it Oct. 10th and without receiving a confirmation after a couple of days I sent an email and received response that they indeed had the lens and were testing. I sent one email a week for an update and received similar responses including one that said to give them more time.

Nov. 7th I received an email stating that they are waiting for parts from Japan and it would be a couple of weeks until they get them! This is unsatisfactory. I presume that it will be a couple of more weeks after that they will complete the repair. They did offer to send me a lens as a loner if I were a professional and met a certain criteria that they would decide. I declined, mostly because I did not want to be responsible for any damages or theft to their loner lens.

The only person I have a name that I have been contacting is Rory. He has been polite, but not very helpful. I am posting this to inform you all of the quality of product and service that Cameta and SIGMA are providing.

I will keep you updated to this situation if requested.

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Old Nov 10, 2006, 4:23 PM   #44
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Sorry to hear of your continuing problems. Sounds much like the situation I was in, but the Canadian distributer (Gentec) stood behind the product 100% and replaced the defective lens with a new one rather than cause any longer delays in waiting for parts from Japan ... as a great bonus the Canadian lens is covered by a 5 year guarantee rather than the 1 year one that applies in the States. I'm delighted with the lens I now have ... the hassle was definitely worth it. The Sigma is my everyday lens now. Good luck with yours.

Cheers, Mike
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