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Old Mar 18, 2006, 1:40 PM   #11
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Anybody have info onavailable Canadian retaillers for the C6and/or HD1?
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Old Mar 20, 2006, 9:15 AM   #12
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According to SANYO Canada, some retailers in Canada currently carrying the C6 and/or HD1: (more to follow shortly!)

2001 Audio
Apple Store
Bay Bloor Radio
Centre Hi-Fi
Compusmart
Dell
Golden Electronics
Telus

Other Sanyo Digital Movie Camera dealers include:
Photo Mania, Hit Camera, select Japan Camera stores (Kingston, Scarborough Town, Hull), Moto Photo (Ottawa), Winter Photographics, Bannerman Photo, Royal Photo, Paul Nelson Photo, Rockcliffe Photo
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Old Mar 22, 2006, 11:55 PM   #13
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Most of the authorized USA resellers that are out of stock at this moment are receiving reasonable quantities Thursday the 23rd.

Fry's Electronics has been added with stock on hand at each store.

Continue to expect short supplies through the end of April at this moment.
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Old Mar 25, 2006, 12:06 PM   #14
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Thanks for the list, I found them online at Dell Canadafor adecent price: HD1 (C$879) and C6 (C$559), not too bad for Canadian Dollars.

Edit: looks like price is only valid until March 30th.
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Old Jun 10, 2006, 3:15 PM   #15
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Sanyo,

There's been discussion over in DVinfo.net about Sanyo NOT releasing any firmware fixes for our HD-1 cams. Is this true?

The jaggies are quite visible on my 50" DLP from a normal seating distance. I purchased a legit (not gray market) HD-1 knowing about the diagonal line jaggies, which I find very objectionable. I can workaround most limitations of the HD-1 by limiting my usage to settings and environments (lots of light) where the HD-1 shines. I cannot do anything to fix the jaggies!

Given that most digital cameras on the market today are updated with bug fixes, I trusted Sanyo to fix this bug and, as an early adopter, I did a "risk purchase" of the HD-1. If Sanyo doesn't fix our HD-1 cams, I won't be buying Sanyo products again.

To whom should we address our compaints to afford the best chances of a favorable change in Sanyo policy and plans?

Best,

-Cal

Sanyo wrote:
Quote:
Engineers are looking into the "jaggies" claims that have been mentioned.Most usershave commented that it was not "apparent" to them and would require them to blow up the framecaptures to see it.
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Old Jun 10, 2006, 4:18 PM   #16
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Calinb,

*

Thanks for*your comments.*

*

In the USA, we*are looking at allowing the firmware update ability to the end user and may

soon make the same available. However, to date, the shipping firmware version

of the HD1 is still the current.*

*

In regards to

your second question, you can always send comments to:

SANYO FisherCompany

Attn: Service*Manager, Xacti products

21605 Plummer*StreetChatsworth, CA*91311

*

Hopefully this

helps.*

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Old Jun 10, 2006, 6:19 PM   #17
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[align=left] That would be great, Sanyo! I'm sure most of us would prefer to update the HD-1 by connecting it to a PC rather than sending it to a service center. I'll write to the service manager and encourage the adoption of such a strategy.

I understand the actual jaggy bugfix is a separate issue but, due to the asymmetric nature of the problem (only occurs on edges with negative slopes), I'm confident a fix can be realized.
Thanks,

-Cal

[/align]Sanyo wrote:
Quote:
In the USA, we´┐Żare looking at allowing the firmware update ability to the end user and may soon make the same available.
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Old Jun 11, 2006, 4:14 PM   #18
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Sanyo

Great news, we were pretty shocked and dismayed at the initial report that Sanyo would not do an firmware update.

As you seem to be a Sanyo representative, I would like to make some suggestions for improvements to the HD1, most are able to be incorporated in one firmware update, or fixed for new batches. If you would like to paste these suggestions along to your team?

I was interested in buying the HD1, but the bug and other issues, have prevented me from buying it. It's not that I don't like the camera, I do, and we would like to see it succeed. Over at dvinfo forums, which is a pro video camera site, I have been involved with a group of people doing more testing on the camera then probably anywhere else on the web. They have been doing samples and pouring over the camera for months, discovering how to shoot better with it (which techniques would be good for a shooting guide for your manual) and finding a range of issues. Here is some of the stuff I have been reading about, your team probably are not aware of the range of issues out there. I apologise for the length it became, but gives a good idea what is happening out there for most people.

-------------------------------------------------

The macro block on various angles of details appear to be the wrong way around greatly decreasing the appearance of the footage, and probably further reducing the quality greatly when transcoded to other formats for DVD.

http://www.akihabaranews.com/news-11...+to+a+bug.html
http://www.akihabaranews.com/review-62-X.html
http://www.i-real3d.com/Archivos/HD1Bug.jpg From Carlos.

This review, and the camcorderinfo review, are overly condemning, but that is what happened unfortunately.

The review here, thought it was too expensive, I just think if it was a bit better it would be alright (like doing away with the issues here and raising the bit rate). Actually, a camera based on the www.ambarella.com h264 chip at 19mb/s SHQ mode would be excellent. I am appreciative of the review here, because it seems more well balanced then some I've seen.

http://www.steves-digicams.com/2006_reviews/hd1.html


I have posted some stuff on how a software program might be able to process footage files to rectify the bug, which would be a great utility to put on your website.

http://www.dvinfo.net/conf/showthread.php?p=495840


There are problems with auto-ISO and AWB producing noisy pictures, manual produces much better results. This noise is hard to encode and further reduces codec quality of the image. Low light tends to be very noisy and dark. People report jerkiness with the image stabiliser. Problems coming out of standby and screens playing up and eventually dieing (even the screen coming out).

http://forums.dpreview.com/forums/re...ssage=17505322
http://forums.dpreview.com/forums/re...ssage=17434732
http://www.dvinfo.net/conf/showthread.php?t=64668
http://www.dvinfo.net/conf/showthread.php?p=495907
http://www.dvinfo.net/conf/showthread.php?t=69301

There has been a problem with the sky being clipped so that it is a mostly white expanse, and shadows being black, and over saturation (I think that might have been defined as a media playing software quirk). Plus, the exposure seems to step and hunt around. Focus seems to also have problems of hunting etc. Autofocus mechanism seems to produce audible noise.

http://www.dvinfo.net/conf/showthread.php?t=63796
http://www.dvinfo.net/conf/showthread.php?t=64017
http://www.dvinfo.net/conf/showthread.php?t=64425


I have suggested methods that might help with low light and latitude, by using special binning functions, 25fps for increased quality and PAL DVD conversion, and other improvements. I also include another thread on possible improvements.

http://www.dvinfo.net/conf/showpost....31&postcount=4
http://www.dvinfo.net/conf/showpost....06&postcount=5
http://www.dvinfo.net/conf/showthread.php?t=62659


People have been reporting that in low light their is variation in the brightness and picture quality of one half of the image compared to the other.

http://www.dvinfo.net/conf/showthread.php?t=63802


There is extensive macro blocking on moving images, probably needing a video mode with higher bit rate, like 15mb/s or 19mb/s, which would fit very easily on current dual layer DVDs. Unfortunately better codecs still need lots of bit rate for on screen changes. There was another suggestion to raise image performance through extra long GOP, or on demand GOP through variable compression, because solid state recording is more reliable against corruption.


This footage is done by a reviewer from a Japanese magazine, but even moderate movement, and especially low light footage noise, produce macro blocking. Definitely an advertisement for the ruggedness of the camera (it went flying off the mount on a mountain bike).

http://web.mac.com/kakuito/iWeb/affo...eoPodcast.html
http://www.dvinfo.net/conf/showthread.php?p=488318


Here is some of the threads where we examine the Sanyo in detail, some users were able to produce quiet nice footage (well for a $799 camera) under very controlled professional shooting (that amateur users can't rely on).

http://www.dvinfo.net/conf/showthread.php?t=58228
http://www.dvinfo.net/conf/showthread.php?t=66914


Suggestion, long pre-record function for instant shooting out of pocket:

http://www.dvinfo.net/conf/showpost....&postcount=435


Lanc, or wireless equivalent, and undocked video.

One last definite suggestion for future cameras, a Lanc interface, or equivalent wireless device for the present camera. It might seem to be a bit far fetched, but for the more serious user, the controls of a standard remote are a bit limited. When mounting on a tripod (that a lot of people had to revert to, because of the stabiliser) it would give full manual controls. For underwater cases the existing lanc controls could be used, and so on. If a portable component/USB2 uncompressed video output attachment was available there could also be a live feed for out in the field monitoring and recording.


A future camera:

People are talking about 19mb/s h264 for the next generation of the $799 HD cameras. I have previously been involved with people designing cameras, and something that I have noted is that a 8Mp 16:9 camera is an optimal resolution point, because both 720p and 1080p will evenly bin into it. The extra quality from running 720p on the same camera and data rate, and extra binning, is preferable sometimes. If your next camera was like this, it would leave room to keep selling a cheaper improved 720p 19mb/s 25/30fps Mpeg4 HD1 under it. I think such a camera could be a great alternative to the more expensive future $799+ h264 cameras, and low end still market, at well under $500.


Thanks

Wayne.
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Old Jun 12, 2006, 12:13 PM   #19
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Please remember my previous comments. For the US market, we are "looking" at allowing it and "may" make it available.

Also, the HD1 firmware since initial shipment is still the most current firmware.


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Old Jun 12, 2006, 3:17 PM   #20
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Thanks, I am just listing what's out there so your technical people can examine what is happening.

When the firmware/bug on the shipping units is fixed/updated, could you drop us a line in this thread, I am not around here much, but I should be able to check this thread. If it is several months use the search term:

sanyofirmware

to find this post again.


We have several people over at dvinfo returning the cameras because of defects at the moment, and there is probably a number more unreported, so the situation is not good.
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