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Old Mar 28, 2006, 11:53 AM   #1
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Join Date: Feb 2006
Posts: 141

We at SANYO purchased a SANYO VPC-HD1EX from Broadway Photo online at bwayphoto.com on 03/10/2006 in the a.m.

We paid $44.95 for UPS overnight shipping.

Despite the overnight request, the order shipped 14 days later on 03/24/2006 and was received on 03/27/2006 and we were still charged $44.95. We were also subjected to two phone calls for "identity verification" where they attempted to sell us useless third-party accessories.

If you read the back of the invoice, you will see a paragraph at bottom that reads "After 7 days have expired from the time the product was received, and the above mentioned physical problems have not been reported to us, the product will be automatically considered physically damaged BY THE CUSTOMER, and will NOT be covered by our company nor by the manufacturer's warranty. In such cases, no exchanges will be made."

The product is the VPC-HD1EX which is not the US model and is not covered under warranty or support in the US. The product does not contain a US warranty card. Any reference on their site stating "All products we carry are factory fresh and come complete with all manufacturer supplied accessories and carry a 1 year labor, 90 day parts warranty." will be left for the buyer to fight it out with the reseller as it is not a manufacturer warranty.

As allways, authorized resellers can be found at http://www.sanyodigital.com by clicking on the where to buy for the product you are searching.
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Old Mar 30, 2006, 9:52 AM   #2
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Join Date: Nov 2005
Posts: 3

:?this has been already discussed in other threads, they are frauds can be found on numerous review sites, they also run many other similar sites with a different color.

tell us if there was any problem with the unit.

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