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|Aug 21, 2009, 8:36 AM||#1|
Join Date: May 2004
Location: Ohio USA
Sony Cyber-Shot DSC-W170 Service Notice
Sony has just posted a service notice for their Cyber-Shot DSC-W170 compact digital cameras. They have discovered that some of the colored models may exhibit peeling of the metal plating on the bezel surrounding the lens, which can cause users to receive splinters. If you own a W170 that is either Red, Gold or Black, please check your serial number with the chart found below. Silver models are not affected by this notice.
To ensure customer satisfaction, Sony is offering a free service to replace the front cabinet, including the bezel, on units that fall within the affected serial number range. Below you can find the original posting from Sony's Support Website.
Notice Regarding DSC-W170 Metal Plating
Thank you for your continued interest in Sony® products.
Sony has recently discovered that some DSC-W170 Cyber-shot® digital still cameras may exhibit peeling of the metal plating on the bezel surrounding the lens, resulting in splinters.
In its continuing effort to ensure customer satisfaction, Sony will offer free service to replace the front cabinet, including the bezel, on units that fall within the affected serial number range.
Note: For any other issues, the terms and conditions of the limited warranty apply.
We apologize for any inconvenience this may have caused and thank you for your kind understanding and cooperation.
Symptom and Cause
Affected Area Highlighted in Red
With certain DSC-W170 cameras, the metal plating on the bezel surrounding the lens may peel, causing splinters.
This is caused by thin metal plating combined with the bezel's grooved surface.
This issue affects only certain DSC-W170 model Cyber-shot digital still cameras within serial numbers ranges:
Sony will replace the front cabinet, including the affected bezel, on all DSC-W170 cameras in the serial number ranges listed above through August 31, 2012 regardless of whether the camera exhibits the symptom. Additionally, Sony will cover all costs associated with shipping the product to Sony for repair, but you must follow our procedure for obtaining a shipping label. Please click here to create an online Service Order for your camera.
If your camera falls within the serial range and you previously paid Sony for an out of warranty repair for this issue, Sony will reimburse you for the cost of replacing the part. If your out of warranty repair was handled by the Sony Service facility in Laredo, Texas, you should receive a check automatically by October 20, 2009.
If you do not receive a check by October 20, 2009, or if you paid for an out of warranty repair through a third party, you may submit a reimbursement request. Please click here to download a claim form.
If you have any questions or require further assistance, please call Sony Support at 1-877-573-SONY (1-877-573-7669).
|Sep 16, 2009, 5:55 AM||#2|
Join Date: Sep 2009
It is nice general purpose camera, if you are hoping for Sony to give up on a proprietary format I'd probably keep hoping. The reasons for Sony's continued use of Memory Stick are complex, but I would say that at least to some degree the "loyalty factor" (I already have a Sony, so I'll buy another since I don't have to change memory formats) is a part of it.
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