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belibeli Nov 15, 2002 11:09 AM

I bougth a Sony f717 a month ago, last week I received a notice that my camera needs to be fixed for focus problem. Nothing about in Sony Spain web (I found it in Europe Sony web) . I sent a mail to Sony, no answer. I went to my city Sony service, and they donīt know anything about it .
"Sony Spain is different".

ajitkataria Nov 15, 2002 11:44 PM

Send a mail to their head office in Japan,
also to all of their branch offices in Europe and USA, and soon you'll receive a reply mail from one or more of the offices, guiding you how to go about it,
don't forget to mention that you tried to call Sony Spain, but it was in vain.
Best of luck

belibeli Nov 17, 2002 6:37 AM

Late but very good services. I went to my local Sony services and they explained to me, what is the problem. I could see how they changed two parameters of my camera program. Five minutes and thatīs all. (But no answer from my e-mail to Sony costumers services. I sent it twice.)

belibeli Nov 17, 2002 5:53 PM

Sony answed me, and everything is ok (maybe I was too nervous).
I always have trusted to SONY and I will.

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