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Old Jan 31, 2007, 7:07 AM   #1
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Hi,
My 5D has just started to develop the "first shot black" problem.

Anyone in the UK know what the support situation is regarding Sony? My 5D is still under warranty but I'm not sure where to send it for repairs.

thanks
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Old Feb 3, 2007, 9:27 AM   #2
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I can't vouch for this personally, but I got sent a note that said servicing of all models is now carried out in the UK by Sony, through their agents JP Service Solutions:-

JP Service Solutions
Johnsons Photopia Ltd
Hempstalls Lane
Newcastle uner Lyme
Staffordshire
ST5 0SW

Tel: 01782-753366
Fax: 01782-753340
email: [email protected]

I believe there is also a phone helpline on 08700 104107

If you do find this useful, please post a note back here as I'm sure all KM users in the UK would be interested!

Cheers
Ian
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Old Feb 5, 2007, 7:17 AM   #3
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Thanks for the info Ian. I'll post back my experiences.

Edit:

On further reading, the issue is covered here:
http://forums.dpreview.com/forums/re...ssage=21904255

It looks like Konica Minolta have officially admitted the problem as of 2nd Feb -
http://ca.konicaminolta.com/informat...202/01_en.html
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