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Old Jun 25, 2007, 1:01 PM   #1
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This morning I sent Precision Camera an email CC'd to Sony in which I expressed my displeasure with the way my camera repair was dealt with. I received one of the fastest email responses that I have ever seen from either company. In fact they were almost at the same time and in under ten minutes. Precision sent me an electronic United Parcel label so that I don't have to pay for shipping again. I will send it in but I am somewhat skeptical if it will come back any different.I say this because in the letter the Customer Rep inidicates that she is sorry I am still having trouble with my camera. I wrote her back indicating that I actually am not experiancing any trouble with the camera as it is an intermittant problem so right now it works fine. I never didn't get a reponse to that email so maybe she understandsor maybe could care less.I feel it is silly to call and explain to her at this point and figure it may be best to communicate withsomeone once it is back in repair.

I will update with any progress as my status changes.
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Old Jun 26, 2007, 12:59 PM   #2
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Well Precision was going to look at my camera again but now they changed their tune. I received the following email this morning.

Good Afternoon Mike,

Thank you for your email. The first black frame did not affect all Minolta 5D's and 7D's. We have to see this fail before any type of repair is made. If your first shot is still black then yes there is still an issue. Have you had this since the camera had been back for repair?

Please also know that the software update would not erase the error message.

Please contact me directly with any further questions or concerns.

Best Regards,

****** ****
Technical Advisor Customer Service
Precision Camera and Video Repair


I find it hard to believe they won't fix it unless they see the error since this problem is very common. In fact her statement is contradictory since a repair was made without seeing it happen, just not the right repair. So I am to beleieve that all the ones there are fixing actually exhibit the FSB problem in the shop? How do I prove my has the problem?



The part that gets me is that she states the sofware upload does not erase the error log.Since I experianced the "ERR" in the display would I not have logged an error that they should have seen during troubleshooting my camera?

I guess I will be out of luck when I send in my other 5D which in addtion to the FSB has the intermittant AS problem unless of course somehow it logs that error.
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Old Jun 26, 2007, 6:39 PM   #3
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Reseating the flex cable and other internal connections is probably what is fixing these cameras and Precision figured that out. ;-)

IOW, some engineer at KM probably decided that a different part may reduce binding, and eliminate the error 58. That doesn't necessarily mean that the old part was bad or "misdimensioned" (as it's popular for forum members to say, even though KM never said that) and that "fix" was incorporated into the service manual.

That's just an one way to reduce the time it's seeing for "roller pressure" being applied, which eliminates the error condition, sometimes. Chances are, the real issue is current flow and replacing the shutter mechanism is a workaround to try and reduce the time pressure is being applied.

There is no way I'm sending my camera in to them for this issue. If it ever starts this again (and my previous methods don't work as they have in the past), I'll take it apart and reseat the cables. lol

Heck, I saw a recent post from a 7D owner where a Sony Canada repair facility tried to tell him the fix involved "4 or 5 electronic boards that need to be replaced to the tune of $1600" (for an intermittent shut down problem).

Yea, right. It's probably a loose connection throwing off the diagnostics.

Let us know if they replace your shutter mechanism. They probably will given the publicity the forums (here and elsewhere) give this issue. But, I'm not letting any of these techs anywhere near my camera unless I have a hard failure of a component.


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Old Jun 26, 2007, 10:36 PM   #4
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JimC wrote:
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Reseating the flex cable and other internal connections is probably what is fixing these cameras and Precision figured that out. ;-)

IOW, some engineer at KM probably decided that a different part may reduce binding, and eliminate the error 58. That doesn't necessarily mean that the old part was bad or "misdimensioned" (as it's popular for forum members to say, even though KM never said that) and that "fix" was incorporated into the service manual.

That's just an one way to reduce the time it's seeing for "roller pressure" being applied, which eliminates the error condition, sometimes. Chances are, the real issue is current flow and replacing the shutter mechanism is a workaround to try and reduce the time pressure is being applied.

There is no way I'm sending my camera in to them for this issue. If it ever starts this again (and my previous methods don't work as they have in the past), I'll take it apart and reseat the cables. lol

Heck, I saw a recent post from a 7D owner where a Sony Canada repair facility tried to tell him the fix involved "4 or 5 electronic boards that need to be replaced to the tune of $1600" (for an intermittent shut down problem).

Yea, right. It's probably a loose connection throwing off the diagnostics.

Let us know if they replace your shutter mechanism. They probably will given the publicity the forums (here and elsewhere) give this issue. But, I'm not letting any of these techs anywhere near my camera unless I have a hard failure of a component.

I have what I think is good news regarding my situation, but first I will address a couple of things in your post and then I will post my good news in the following post.

I would normally agree with you on something like the flex cable reseatingpotetially fixing it, but I have seen too many of them repaired that way onlyfail again and do not know of any where that fix is sucessful. Of course, it may be highly unlikely that someone would post a situation where that fix works unless someone is asked.

In all honesty, I think my unit is pretty much like yours. I only experianced it once that I recall and I don't think that every single 5D or 7D is doomed to complete failure. Though every camera produced within a model is builtwith vitually indentical parts, the tolerances in manfacturing are not always exact and therefore some units though theoretically the same may be a little tighter or looser in workmanship. I also feel that since most units don't failwhen thay are brand new, it sort of contradicts the logic of the mechanism binding because if that were the rootand sole cause of the FSB issue, then brand new units should exhibit the problem especially after sitting on the shelf prior to purchase. It should be actually the opposite, the shutter should be breaking in through use and get looser over time. I think it is a combination of several issues including binding parts, low voltage and resistance issues, temperature issues, climate, etc. I also believe thatwhatever mechanism is used to drive the shutters operation may get weaker over time and if voltages and other condtions are not 100 percent dueto a weaker battery,circuitry resistance, binding, etc., then we end up witha camera exhibiting an FSB.

I also agree with you in not sending it in and would probably not have sent my unit in for service if I were definitly going to keep it. I wanted to be sure the problem was elimanted in the event I sell one or two of my bodies since I don't know if the free repair is honored for subsequent purchasers or without a proof of purchase receipt.

On the plus side, when they serviced my unit, they must have replaced my fresnel screen because during an attempt to clean it, I somehow scuffed the matte finish with a microfiber cloth.I don't thinlk they could have buffed it out because it still has the matte finish. I had a replacement screen on hand but didn't want to send it in with a new screenin case they decided to not repair and buy my camera.


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Old Jun 26, 2007, 10:37 PM   #5
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Good news... I think

I received an email and a voicemail from the customer service specialist at Precision to call her... probably because I CC'd Sony on a couple of the emails and implied that I might have to escalte the issue to Sony.

After she finally reached me, she claims that she looked further into the situation after my emails and explanations of my FSB symptoms. According to the information on file for the repair they did replace the shutter parts. Apparently the service codes didn't get keyed into my repair ticket.She seemed sincere in her explanation so I'm hoping it was on the up and up and not just the answer I wanted to here. I did ask her if I should have a copy of that information and she indicated that it was in their files and not really neccessary. At this point I decided not to push it because if what I was being told wasn't true and I demanded proof, they probably could have sent me something saying it was. I also didn't want to be marked as a problem customer since they have to fix two more cameras for me. She did seem sincere and did go out of her way to reach me so I'll take it at face value. Besides, if it happens again, I'll just be sending it back as long as Sony makes good on this issue.

While I had her on the phone, I expressed concern about a second FSB unit which had an intermittant Antishake problem not covered after the warranty expires on July 10th. She informed me that should they not find the problem during the initial service, that there is a 180 grace period in which I can send it back. Since there is more money in it for them, I think they will probably just fix it becuase I know of a couple that went in for an FSB issue and the AS was replaced as well.
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