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DCD1 Jun 25, 2006 11:42 AM

After my XP system crashed and I added a new hard drive I loaded Image Expert software the original, and now when attempting to download images to the hard drive all I get is that their are no images in the camera. I've changed the connectivity from serial to USb mounted to no avail, I use the USB cable as I've always used previously. I switched out the 128MB smart media to an old 2mb smart media card to no avail either. Any suggestions to make this work again would be appreciated, thank you in advance for your assistance.

JimC Jun 28, 2006 10:00 AM

See if your camera shows up as a removable drive under "My Computer".

If not, you've probably got a USB problem.

You probably don't need software to copy the images anyway (the camera should look just like any other removable drive to Windows, and the images will be in one of the subfolders on the card).

Sometimes, removing and reinstalling all USB devices and drivers, then letting Windows reinstall them can help (under Control Panel, System, Hardware, Device Manager) resolve conflicts. A lot of people had USB related problems when updating to XP Service Pack 2 and needed to take this approach to get their cameras recognized again.

Sometimes, another USB device or driver can be interfering, too (for example, an HP Printer and software can sometmes interfere; as can firewall and virus protection software).

If all else fails, I'd buy a card reader and get your images that way.

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