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Old May 19, 2012, 9:46 AM   #1
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Join Date: May 2008
Location: Dickson, Tennessee
Posts: 461
Default Cullmann Ball Head

Anyone have any experience with the Cullmann Magnesit line of ball heads?
I want to share my personal experience with them.
I bought a Magnesit 25Nm three years ago. Great piece of gear. Until a month ago. The locking mechanism failed. I sent it to RTS Inc., the US distributor for warranty repair. It was fixed and returned in three days. Great service! Well, it failed again two weeks later. So I called them and sent it in once again. Yesterday I got a call from them and first they apologized for it failing again and that they were sending me a new and upgraded model.
I told them how much I appreciated the excellent customer support and the supervisor, Mike, said he wants to treat customers as he would want to be treated.
You can't ask for much more than that.
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